Foong Mei Lim
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Meduse Quatre Pte Ltd (subsidiary Of Ameising Asia Group)
04.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed detailed plans based on broad guidance and direction.
- Hosted Magnum Wine & Spirit for wine fair and its trade clients during Winepro 2023
- Hosted Great Eastern, Prudential, Edrington and many MNCs and reputable brands for events at the restaurant.
Assistant Manager - Operations
Ice Cream Brandz Pte Ltd
05.2022 - 04.2023
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Research and development of new menus and for seasonal promotions.
- Achieving outlet sales target consistently
- Assisted in recruiting, hiring and training of team members.
- Managed inventory to reduce wastage and inefficiency
- Decorating outlet with planned budget during festive seasons
Assistant Manager
MFM Restaurants Pte Ltd
10.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Managing day to day staff morale and work efficiency
Customer Service Ambassador
MFM Restaurant Pte Ltd
11.2019 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Receiving guests from media invites
- Trainer for seasonal menus, promotions and new products.
- Key coordinators for events
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Generated customer satisfaction surveys to analyze results into action plans.
Service Crew
MFM Restaurant Pte Ltd
04.2016 - 10.2019
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $8000 of sales daily.
- Followed instructions from superior while taking own initiatives when needed.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Pending
11.2012
Skills
- Closing and Contract Negotiations
- Cost Control
- Staff Development
- Raptor POS Operating Skills
- Event Operations
- Basic Wine Knowledge
Timeline
Assistant Manager
Meduse Quatre Pte Ltd (subsidiary Of Ameising Asia Group)
04.2023 - 08.2023
Assistant Manager - Operations
Ice Cream Brandz Pte Ltd
05.2022 - 04.2023
Assistant Manager
MFM Restaurants Pte Ltd
10.2021 - 05.2022
Customer Service Ambassador
MFM Restaurant Pte Ltd
11.2019 - 09.2021
Service Crew
MFM Restaurant Pte Ltd
04.2016 - 10.2019
High School Diploma -
Sekolah Menengah Kebangsaan Pending