Foo Ai Ngoh (Jasmine)
Summary
Experienced Telesales with 5 years in selling General Insurance in call centre on various products to a diversified customer base and different campaign like Maybank, AXS and M1. Have achieved expectation on sales performance every year with good sales conversion rate. Also a customer focused, responsible and reliable individual with good co-ordination and follow-up skills. Able to work independently as well as in a team. Well-versed in English and Mandarin.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Development Executive (Telesales)
Chubb Insurance Singapore Ltd
05.2019 - Current
- Deliver sales targets and meet campaign’s key performance indicators(KPIs) which includes sales targets, call quality and operational standards
- Conduct telemarketing calls to promote General Insurance products such as personal accident, hospital income, dental, critical illness and home insurance to new and existing customers that are of different age group, race and background
- Identify opportunities to cross-sell and up-sell the products
- Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards
- Deliver sales in different campaigns like Maybank, AXS and M1.
Admin Manager
GLC Markets & Research Pte Ltd (Start-up)
12.2017 - 11.2018
- Provide administrative and sales support to the Director
- Develop and carry out documentation and filing system for both paper and electronic records
- Manage office which includes liaising with vendors for new purchases and maintenance of office and pantry supplies
- Facilitate day to day operations which includes co-ordinating and setting up for events and seminars and also HR matters
- Handles collection and billing, and basic accounts transaction
- Maintaining and updating database of customers
- As a focal person for Customers’ enquiries and request
- Doing ad-hoc projects and task as and when required.
Operation Success Manager (Senior Customer Svc Rep)
Veritas
02.2016 - 03.2017
- Provide all round service, support and enablement to assigned regional stakeholders/ partners/customers on Order to Cash Operational processes and policies
- Partner with internal Order to Cash operational teams to develop and deliver training to Stakeholder/Partner/Direct Customer regarding Q2C policies/processes/tools to ensure enablement
- Handle 2nd level escalation issues from stakeholders/ partners/customers.
Deployment Specialist
SITA
03.2014 - 10.2015
- Verified orders and work with the various stakeholders globally to resolve the issues in orders eg
- Technical issues, Product issues, Pricing issues, delivery issues or Admin issues to ensure prompt and successful delivery to customers
- Worked with Customers and Project or Client Service Manager and supported Field Engineering teams on site, regarding implementation, installation of services or hardware
- As a key regional contact for CIS (Communication and Infrastructure Services) Deployment and subject matter expert on the delivery of assigned orders within the Asia Pacific region.
Customer Service Representative
Palo Alto Networks Pte Ltd
06.2013 - 02.2014
- Assisted worldwide customers (internal & external) with administrative issues, product licensing and entitlements issues originating from phone calls, email and Web cases
- Processed and managed RMA (Returned Material Authorization) requests from Sales Engineer to our global Logistics partner
- Created and published procedural and informative documentation in shared folder quarterly for teaching and educational purpose internally.
Education
Diploma in Electrical Engineering -
Ngee Ann Polytechnic
Skills
- Telesales / Telemarketing
- Mentoring
- Customer Service
- Administration
- Goal-Oriented
- Follow-up skills
- Objection handling
- Persuasive Selling
- Insurance sales
- Cold-calling
- Rapport Building
- Active Listening
- Customer Engagement
- Outbound Calling
- Call Management
Other Accreditations
- Certificate in Abundant Influence Mastery (MiracleLife) - 2017
- Bond To Excel (The Education Future Hub) - 2017
- Facebook Marketing (ACE) - 2017
- NICF Diploma in Software and Applications (ERP/SAP)(Lithan Academy) - 2016
- Certificate in Living in Passion (MiracleLife) - 2016
- Certificate in Customer Service Professional (PSB Learning) - 2013
- Certificate in Chinese Business Test (Listening, Reading, Speaking, Writing) (WS) - 2011
- Certificate in Import/Export Procedures & Letter of Credit (ELIM) - 2007
- Certificate in Customer Relationship Management (CRM) (In-house HP) - 2006
Career Achievements
- High scoring of above 90% in Customer Service & Satisfaction
- Good Performing results in Sales and Country Support
- Have an average of 90% sales conversion rate in Telesales
- Have achieved expectation of sales KPI every year
Personal Information
Nationality: Singaporean
Certification
- Certifiate in M5, Singapore College of Insurance - 2015
- Certifiate in M9, Singapore College of Insurance -
- Certifiate in M9A, Singapore College of Insurance -
- Certificate in HI, Singapore College of Insurance -
- Certificate in PGI, Singapore College of Insurance -
- Certificate in BCP, Singapore College of Insurance -
Timeline
Senior Account Development Executive (Telesales)
Chubb Insurance Singapore Ltd
05.2019 - Current
Admin Manager
GLC Markets & Research Pte Ltd (Start-up)
12.2017 - 11.2018
Operation Success Manager (Senior Customer Svc Rep)
Veritas
02.2016 - 03.2017
Deployment Specialist
SITA
03.2014 - 10.2015
Customer Service Representative
Palo Alto Networks Pte Ltd
06.2013 - 02.2014
Diploma in Electrical Engineering -
Ngee Ann Polytechnic