Fong Siew Ling

• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
• Assisted customers with special needs, offering personalized support throughout their travel experience.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Enhanced customer satisfaction by providing timely and accurate flight information.

• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Company Overview: (Construction)
• Payroll
• Accounting in AR/AP, Tax Filing and Employee AIS
• Issuance of Invoice, PO, DO, Progress claims, statement of accounts and Tenders.
• HR duties include work pass applications and employee's trainings.
• Procurement of materials and office supplies etc.
• Renewal of company's ACRA, Bizsafe, BCA contractor license, HDB contractor license etc.
• Safety Audit and preparation of safety documents such as risk assessment, Safe work procedures, toolbox meeting, PPE issuance and etc.
• Project coordination with Clients, Architects, Consultants, Engineers, Main contractor, Sub contractors, Suppliers
• Filing and Record of Company documents for safe keeping for 5 years
• Debt recovery and handling company's insurance renewal, claims and legal matters such as attending to small claim tribunal and/or lawyer should there be any claims or case filed against the company.

• Company Overview: (Engineering)
• Handle logistics with freight companies & foreign suppliers
• Assist in projects co-ordination and progress
• Preparation of minutes of meetings and attend site meetings
• Assist in tender submissions and negotiations with consultants/clients etc.
• Assist engineers in preparation of drawings, PE calculations etc.
• Preparation of safety documents for job site such as risk assessment, SWP, Toolbox meeting, issuance of PPE etc.
• Issuance of invoices, DO, PO, Quotations, progress claims etc
• Filing and Record of documents for safe keeping up yo 5 years
• Debt recovery and handling all insurance claims and legal matters
• Assist in HR matters for foreign workers such as overtime and payroll records
• In charge of office housekeeping and pantry inventory
• Assist in company festive events, celebrations, event planning etc.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
• Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
• Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
• Managed inventory of office supplies, ensuring essential items were always in stock.
• Negotiated with vendors for office supplies, securing cost savings while maintaining quality.

• Company Overview: (Entertainment)
• Crowd control and ensure patrons meet the age requirement
• Assist in club events planning
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.

Company Overview: (Entertainment)

• Encourage and educate customers in the new launch of self-betting kiosks
• Assist in Troubleshooting
• Promote healthy gambling
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
• Promptly responded to inquiries and requests from prospective customers.

• Company Overview: (Singtel Telecommunications)
• Preparation of payments for subcontractors
• Procurement of materials and stock inventory
• Managed filing system entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Established administrative work procedures to track staff's daily tasks.

• Company Overview: (Insurance)
• Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
• Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
• Analyzed customers' financial situations to recommend appropriate life insurance policies.
• Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
• Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
• Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
• Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
• Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.

• Company Overview: (Import and Export)
• Scheduling of technician's appointments
• Increased customer satisfaction by providing professional and courteous front desk support.
• Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
• Increased team productivity, organizing and scheduling appointments and meetings without overlap.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Improved data accuracy, entering and updating records in database with keen eye for detail.
• Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.
• Created and maintained detailed records of all office activities.
• Informed and supported business leaders through consistent communication and administrative support duties.

• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Prepared patient x-rays and images for dentist review.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Prepared treatment areas for patient care, ensuring sterile and organized environment.
• Supported dental procedures, ensuring efficient operation and patient satisfaction.
• Facilitated patient education on oral hygiene practices, contributing to improved dental health.
• Conducted inventory management to maintain essential supplies, avoiding procedural delays.
• Improved dental procedure outcomes with accurate preparation of filling and crown materials.
• Improved patient care with meticulous attention to instrument sterilization and preparation.