Fong Khik Seam
Summary
As a self-motivated individual with a passion for global economics and strong emotional intelligence. I am a great team player with a proven ability to work effectively under pressure and maintain emotional control in high-stress situations. With a dedication to continuous learning, I am a fast learner who can quickly master new technologies and processes, and I continuously monitor global economic trends and news to inform my work.
Overview
4
4
years of professional experience
Work History
Senior Waiter
Chin Huat Live Seafood
06.2019 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Finance Administrative Assistant
F&N Pte Ltd
11.2022 - 01.2023
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted invoicing and investigated accounts receivable discrepancies.
Ambassador / ICQA Team Support
Amazon Fulfilment Centre
10.2019 - 10.2022
- Quickly learn new skills, simplify them for senior associates, and allow them to apply them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assessed participant engagement and adapted training modules to support group morale.
- Inspect logistics for quality and quantity
Education
Bachelor of Business (Economics And Finance) - Economics And Finance
RMIT University
Singapore05.2023
High School Diploma -
Singapore Institute of Management
Singapore09.2021
Skills
- Strategic Problem-Solving
- Financial Reporting and Analysis
- Microsoft Word
- Data Analysis
- Investment Principles
- Time Management
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Finance Administrative Assistant
F&N Pte Ltd
11.2022 - 01.2023
Ambassador / ICQA Team Support
Amazon Fulfilment Centre
10.2019 - 10.2022
Senior Waiter
Chin Huat Live Seafood
06.2019 - Current
Bachelor of Business (Economics And Finance) - Economics And Finance
RMIT University
High School Diploma -
Singapore Institute of Management
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