Florence Bong Wang Shing

• In-charge of Visa Chargeback, Pre-arbitration and re-presentation related to Fraud and Service Disputes transactions.
• Visa Quarterly report.
• Input and Output GST reconciliation.
• Internal & External audit reply.
• GL adjustment.
• Suspense reconciliation.
• User Acceptance Test, Internal & External audit reply.
• Collaborated on operational support tasks to achieve common goal.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

* GL interface checking and posting.

* System application checking and adjustment.
* Nostro, Vostro and Suspense GL reconciliation.
* In-charge Account Payable, Withholding Tax and Reversed
GST.
* User Acceptance Test, Internal & External audit reply.

• Ensured compliance with all relevant regulations, maintaining accurate records of financial transactions and reporting requirements.
• Enhanced internal control systems and procedures to mitigate risk and support opportunities.
• Developed long-term strategic plans for sustainable growth, working closely with executive leadership team members.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Cover cash officer
• Cross sell GI Product.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Complied with regulatory guidelines and requirements.
• Consulted customers to boost product sales and services.
• Assisted tellers in researching and correcting daily cash proof when differences occurred.
• Networked with local businesses, customers, and prospects through scheduled outreach and development to build new banking relationships and business.
• Monitored to ascertain vault and cash under dual control adhered to security and operations procedures.
• Strengthened relationships with key clients, resulting in increased loyalty and repeat business.

• Admin Duties / ATM UAT
• Handle Overtime/petty cash claim
• Account Opening, Service Ambassador
• Teller Duties
• SVS / ATM Replenishment