Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Fiza Arnain
Open To Work
Verified
This profile is verified using an email address.

Fiza Arnain

Johor Bahru

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Operations ManagerManager in TrainingOutlet Operation In-ChargeReceptionist cum Outlet ManagerManagement

Work Type

Full TimePart TimeContract WorkVolunteerSeasonal WorkConsultingGig Work

Location Preference

RemoteHybridOn-Site
Location: Johor Bahru, SGKuala LumpurSingapore
Open to relocation: Yes

Summary

Dynamic customer service professional with over 13 years of experience in fast-paced hospitality environments, including 9 years as a Food and Beverage Operations Coordinator. A unique combination of operational expertise and customer-centric skills drives the ability to enhance daily operations, inspire high-performing teams, and resolve issues with empathy and efficiency. Proven track record in delivering exceptional customer experiences that foster loyalty and revenue growth in competitive settings. Adept at overseeing complex operational functions and implementing process improvements while leveraging strategic planning and resource management to achieve optimal performance.

Overview

18
18
years of professional experience

Work History

Operations Manager

SOUL FOOD COLLECTIVE PTE. LTD.
08.2025 - Current
  • Streamlined staff training programs, enhancing team performance and reducing onboarding time by 20%.**
  • Facilitated cross-departmental communication to improve workflow efficiencies and resolve operational issues swiftly.**
  • Coordinated vendor relationships to optimize supply chain processes and maintain quality ingredient sourcing.**
  • Implemented inventory tracking systems, reducing stock discrepancies and improving order accuracy by 15%.**
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Manager in Training

CAFE O SINGAPORE PTE. LTD.
11.2024 - 07.2025
  • Achieved high customer satisfaction ratings through effective team management. Enhanced operational performance by streamlining processes and reducing wait times. Cultivated a positive work environment that motivated staff and improved service quality.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Conducted regular inspections to monitor food safety compliance, maintaining a clean and safe kitchen atmosphere.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

Outlet Operation In-Charge

Katrina Pte. Ltd (Sopho Restaurant)
Singapore
04.2022 - 10.2024
  • Managed outlet operations, driving sales growth and controlling costs.
  • Supervise staff and coordinate shifts
  • Manage inventory and control waste
  • Implement operational procedures
  • Analyze sales and profit/loss statements
  • Improve customer satisfaction ratings

Receptionist cum Outlet Manager

Healthland HQ Sdn Bhd
Kuala Lumpur
09.2017 - 03.2021
  • Coordinated front desk operations and managed customer service.
  • Managed customer service and complaints
  • Handled cash transactions and reconciliations
  • Supervised therapists and maintained schedules
  • Maintained inventory and controlled waste

Management

Row Six Sdn Bhd / Food Voyager Sdn Bhd
Kuala Lumpur
08.2015 - 08.2017
  • Led restaurant operations, driving sales growth and controlling costs.
  • Managed inventory and controlled waste (10% reduction)
  • Supervised staff and coordinated shifts
  • Implemented operational procedures
  • Analyzed sales and profit/loss statements

HR Administration

Pembinaan Low & Chong Sdn Bhd
Kuala Lumpur
02.2015 - 08.2015
  • Administered HR tasks, ensuring compliance with regulations.
  • Processed payroll and benefits
  • Managed EPF, SOCSO, and TAX
  • Coordinated working permits
  • Handled claims and employee queries

Temporary Staff (Administration)

MagiqAds Sdn Bhd
Kuala Lumpur
06.2014 - 09.2014
  • Provided administrative support, maintaining efficient office operations.
  • Coordinated travel arrangements and meetings
  • Managed office supplies and inventory
  • Conducted data entry and document filing
  • Provided phone and email support
  • Maintained confidentiality

Trainee Manager

The Apartment & Malones KLCC
Kuala Lumpur
12.2011 - 08.2012
  • Assisted in managing daily restaurant operations, supervising staff, and controlling inventory.
  • Supervised staff and coordinated shifts
  • Controlled inventory and minimized waste
  • Managed cash handling and reconciliations
  • Provided exceptional customer service
  • Implemented operational procedures

Food and Beverage Operations

KFC Malaysia
Kuala Lumpur
09.2009 - 12.2010
  • Delivered exceptional customer service, ensuring seamless operations and top-notch hospitality in a fast-paced KFC environment.
  • Provided exceptional customer service
  • Managed orders and handled customer queries
  • Maintained cleanliness and organization of dining area
  • Assisted with food preparation and presentation
  • Collaborated with team members to achieve sales targets

Food and Beverage Operations

McDonald's Malaysia
Kuala Lumpur
01.2008 - 08.2009
  • Support customer-centric operations in a fast-paced environment, ensuring excellent customer service and maintaining high standards of quality control.
  • Managed customer service and order taking
  • Handled cash transactions and maintained accuracy
  • Prepared food and maintained kitchen cleanliness
  • Collaborated with team members to achieve sales targets
  • Maintained inventory and controlled waste

Education

Bachelor of Social Science with Honours - International Relations

University Malaysia Sabah

Malaysian Higher School Certificate - undefined

High School Setapak
Kuala Lumpur

Skills

  • Leadership and Team Development
  • Customer Service Excellence
  • Operational Efficiency
  • Training and Talent Development
  • Strategic Planning and Execution
  • Conflict Resolution and Negotiation
  • Employee Engagement and Motivation
  • Food and Beverage Operations Management
  • Hospitality Software (eg, POS, PMS)
  • Budgeting and Cost Control
  • Inventory Management
  • Quality Control and Assurance
  • Customer Relationship Management (CRM)
  • Time Management and Productivity

Timeline

Operations Manager

SOUL FOOD COLLECTIVE PTE. LTD.
08.2025 - Current

Manager in Training

CAFE O SINGAPORE PTE. LTD.
11.2024 - 07.2025

Outlet Operation In-Charge

Katrina Pte. Ltd (Sopho Restaurant)
04.2022 - 10.2024

Receptionist cum Outlet Manager

Healthland HQ Sdn Bhd
09.2017 - 03.2021

Management

Row Six Sdn Bhd / Food Voyager Sdn Bhd
08.2015 - 08.2017

HR Administration

Pembinaan Low & Chong Sdn Bhd
02.2015 - 08.2015

Temporary Staff (Administration)

MagiqAds Sdn Bhd
06.2014 - 09.2014

Trainee Manager

The Apartment & Malones KLCC
12.2011 - 08.2012

Food and Beverage Operations

KFC Malaysia
09.2009 - 12.2010

Food and Beverage Operations

McDonald's Malaysia
01.2008 - 08.2009

Malaysian Higher School Certificate - undefined

High School Setapak

Bachelor of Social Science with Honours - International Relations

University Malaysia Sabah

Similar Profiles

CREATE PROFILE
Fiza Arnain