Fitri Ramlan

(Retail Sales Associate) Educator | 10/2024 - Present, 10/2017 - 03/2019

• Ensure a smooth and efficient guest experience by accurately and promptly handling transactions and implementing relevant omnichannel programs in line with company standards.
• Enhanced visual merchandising displays by arranging products strategically and aesthetically for a better shopping experience for guests.
• Collaborated with team members to meet daily sales targets, contributing to overall store success.
• Mentored new employees in sales techniques and store procedures, improving team effectiveness.

(Retail Supervisor) Key Leader | 04/2019 - 03/2020

• Responsible for daily operations of business which include financial goals, sell-through and overall guest and educator experience.

Co-led People team—hiring, learning & development, performance management:

• Structuring & executing training for newcomers, allowing for a seamless introduction into their roles and the organisation's culture.
• Held 1-1 development meetings focusing on growth and potential, resulting in employee job satisfaction and retention.

Co-led Visual Merchandising team:

• Conducting VM training for team to increase availability of VM-skilled Educators, increasing efficiency of scheduling and operations.
• Collection of data on guest and product interaction on the floor for more innovative VM and higher sell-throughs.

• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Conducted thorough walkthroughs before each shift opening/closing routines assuring that all tasks were completed effectively.
• Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.

• Conducted quality spin classes that were challenging and engaging.
• Created an inclusive environment for all participants by modifying intensity to accommodate varying skill levels and physical limitations.
• Created and carried out intensive instructor training programs that produced adept spin instructors.

• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Conducted interviews to assess candidate experience and qualifications.

• Collaborated with various internal departments in executing broker engagement initiatives.
• Coordinated partnerships and maintained communication channels with inter-organisational stakeholders and partners.

• Trained and mentored spin instructors part of the Ride team.
• Spearheaded a performance management initiative for successful retention as well as preservation of class experience for consistent client satisfaction.
• Joined on-boarding program for potential instructors as a trainer/mentor, alongside the Directors.
• Re-structured the program for better efficiency, cutting program duration by half while producing more equipped Ride Instructors.