Firuz Khan
Summary
As the founder of Chocolatexcellence, I leveraged my expertise in client relationship management and operational oversight to grow annual sales by 10%. My proactive approach in product innovation and market adaptation, coupled with effective negotiation skills, fostered strong client bonds and community support, enhancing brand visibility and financial success.
Overview
15
15
years of professional experience
Work History
Owner/Chocolatier
Chocolatexcellence Private Limited
08.2023 - Current
- Founded and managed a successful artisan chocolate business specializing in handcrafted chocolates, pralines, and seasonal confections.
- Developed a unique product line that includes single origin, vegan dark chocolates from Sarawak, chilled chocolates, kunafa chocolate, etc, resulting in 10% annual sales growth.
- Oversaw all aspects of the business, including product development, marketing, customer service, and financial management.
- Establishing partnerships with local cafes and retailers to increase brand visibility and sales.
- Designed and executed promotional events, including chocolate tastings and workshops, enhancing community engagement.
- Monitored cash flow for sustainable operational practices.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
- Sourced high-quality ingredients from local suppliers for fresher taste and supporting community businesses.
Owner/Chocolatier
Chocolatexcellence Limited
08.2009 - 01.2020
- Assisted in the production of gourmet chocolates, focusing on quality and presentation.
- Designed training programs, enhancing skills and enabling employee growth.
- Participated in recipe development and flavour testing, contributing to new product launches.
- Maintained high standards of cleanliness and organization in the kitchen, ensuring compliance with food safety regulations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
Education
Bachelor of Arts - Hotel Business Management
De Monfort University
Birmingham, United KingdomMBA - Business Admininstration
The University of Birmingham
Birmingham, United KingdomSkills
- Client Relationship Management
- Operational Oversight in Small Enterprises
- Client Engagement Skills
- Clear Oral and Written Communication
- Effective Negotiation Skills
- Risk Management Compliance
- Financial Budgeting
- Thorough Quality Assurance
- Team-Oriented Approach
- Effective Business Management
- Record Organization
Websites
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Reading, travel
Enjoy travel
Additional Information
References available upon request.
Languages
Bengali
Beginner (A1)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Owner/Chocolatier
Chocolatexcellence Private Limited
08.2023 - Current
Owner/Chocolatier
Chocolatexcellence Limited
08.2009 - 01.2020
Bachelor of Arts - Hotel Business Management
De Monfort University
MBA - Business Admininstration
The University of Birmingham
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