Summary
Overview
Work History
Education
Skills
Certification
Timeline
Firdzuan Nizam

Firdzuan Nizam

Class 3, 2a And 2b

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

19
19
years of professional experience
15
15
Certifications

Work History

Sales rep cum merchandiser

BHF Pte Ltd
  • Promote stocks on shopfloor
  • Hit sales target
  • Outlet-to-outlet to check stocks balance on shopfloor for ordering and merchandising
  • Ensure that products are displayed effectively on store
  • Deliver stocks to outlet
  • Build repo with store in-charge

Transportation Driver

Swift Maids Pte Ltd
10.2022 - 11.2022
  • Ferry maids
  • Medical checkup/ MOM appointment

Warehouse logistics cum driver supervisor

Qxpress Pte Ltd
03.2019 - 10.2022
  • Prepare route for drivers
  • Warehouse logistics
  • Picking
  • Packing
  • Sorting of goods
  • Handle errors and customer recovery actions

Technician Supervisor

Far East Organizations
03.2016 - 02.2019
  • Create quotation and purchase order
  • Managing team roster
  • Attending operation meeting daily
  • Maintenance of generators, electrical motors and transformers
  • Tested circuits, voltmeters, ohmmeters etc
  • And handled tools
  • Assisted in a project for installation of switchgears and also provided technical support in wiring
  • Responsible for correcting emergency breakdown in production department
  • Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expanded on work orders
  • Operate and monitor the fire alarm system, public address system, engineered smoke control system, air conditioning and mechanical ventilation system, intelligent building management system and fire protection system such as wet riser pumps, sprinkler pumps, hose reels pump system
  • Supervise and manage contractors and vendors for preventive and maintenance works
  • Perform incident reporting and notification to the relevant stakeholders
  • Attend to normal, urgent requests and complaints from tenants, other building users
  • Manage the keys movement in Fire Command Centre
  • Other tasks assigned whenever required by the hotel managers
  • Reason for leaving: Looking for a company with better career growth opportunity as hotel was reserved for Covid 19 patients.

customer service

Singtel Pte Ltd
09.2015 - 03.2016
  • Field engineering /, Responsible for the site installation, testing and commissioning of fiber optic and power
  • Co-ordinate closely with INOC (Integrated Network Operation Centre) on the timely fault clearing and service restoration of access and transmission equipment in order to meet service level agreement
  • Troubleshoot fault related to access and transmission equipment
  • Responsible for the daily schedule preparation and timely execution of the site survey, installation, testing, replacement and preventive maintenance of access and transmission equipment to meet customer and operational requirements
  • Provide support for re-routing or diversion activities during cable related service incident
  • Perform any other duties as assigned by the supervisor
  • Reason for leaving: Contract end (on project basis)

Sales Rep cum merchandiser

Shiro Corporation Pte Ltd
08.2014 - 09.2015
  • Merchandising display in shop
  • Set up and prepare promotional item in timely order
  • Build relationship with store in-charge
  • Reason for leaving: Contract end

Safety Coordinator

Keppel Shipyard Ltd
05.2012 - 08.2014
  • Gas Checker
  • Shipyard Fireman
  • Environmental Task Force
  • Enforcement Branch
  • Safety Leader
  • Enforce on Health, Safety and Environment in accordance to WSH act regulations, in-house regulations and others subsidiary legislations
  • Assist Mechanical engineer on Risk Assessment implementation and prep work
  • Full supervision on work operation at all times to ensure work to be carried out according to
  • Method Statement and Risk Assessment
  • Doing emergency operation plan, firefighting, rescue and oil pollution onboard vessel
  • Conduct daily VSCC meeting onboard
  • Liaise with owner representative safety & Superintendent on complaint issues
  • Conduct fire watchmen training for workers
  • Conduct safety usage of generator onboard
  • Other duties as instructed by HSE officer & Ship Repair Manager (SRM
  • As a safety coordinator, I assist HSE Officer to do gas check in confine space such as vessel tank and sewage tank
  • I will be on standby as in secondary task as a shipyard fireman when needed
  • After serving for 1year, I have been transferred to environmental task force department in safety which I handle yard inspection such as workshop, yard, wart side housekeeping and liaise with pest control contractor and NEA officer
  • Reason for leaving: Contract end

Auxiliary Police Officer

Certis Cisco
12.2008 - 02.2012
  • Traffic control
  • Compliance LTA enforcement
  • Bank guard
  • Crowd Control Event
  • Detection Officer
  • I was posted at LTA Enforcement Department as an Auxiliary Police Officer
  • As an APO, I would do patrolling and attend to cases that assigned to me such as illegal parking offence, serious obstruction and towing case
  • I have been also posted at Woodlands checkpoint for traffic control, lorry and bus checker
  • I also have been posted and deployed to several banks, polyclinics, Jurong Island, 2009 F1, AVA Jurong Port, ST
  • Marine and etc
  • Reason for leaving: End of contract

Sales Rep cum merchandiser

Slimspa, NS
01.2005 - 01.2006
  • Promote stocks on shopfloor
  • Hit sales target
  • Outlet-to-outlet to check stocks balance on shopfloor for ordering and merchandising
  • Deliver stocks to outlet
  • Reason for leaving:

Pharmacy Assistant

Guardian Health& Beauty
01.2004 - 01.2005
  • To attend on mass fire and mass casualty accident such as building collapse, factory fire
  • To support Dart personnel in rescue mission when needed
  • To back up Hazmat personal to rescue casualty in Chemical Agent (CA) outbreak
  • To de-con (clean) dead / alive casualty that have been contaminated with chemical
  • De-con personal belongings of casualty and finally de-con the incident area
  • Standby on major occasion such as: OPS White Light (M.S.K at Singapore border, Kranji Factory Fire
  • Mass casualty exhibition at KPE Expressway, National Day Parade standby year 2007 & 2008
  • Operational / Reservist Status: ROD, Cashiering
  • Promoting stocks on sales
  • Attended and serving customer on shop floor
  • Answering phone calls
  • Taking special order
  • Merchandising and replenishing stocks
  • Ordering, receiving and returning stocks to warehouse/supplier directly
  • Stocktake

Education

ITE Certificate - undefined

Assumption Vocational Institute Singapore
01.2003 - 12 2004

Certificate of Basic Rescue Course Certificate of Special Rescue Course Certificate of Basic Fire Fighting Certificate of Service(National Service) - undefined

Madrasah Aljunied Al Islamiah Secondary
01.1995 - 12 2002

Skills

Personal Strengthundefined

Certification

Very Good, Conduct: Good

Timeline

Transportation Driver - Swift Maids Pte Ltd
10.2022 - 11.2022
Warehouse logistics cum driver supervisor - Qxpress Pte Ltd
03.2019 - 10.2022
Technician Supervisor - Far East Organizations
03.2016 - 02.2019
customer service - Singtel Pte Ltd
09.2015 - 03.2016
Sales Rep cum merchandiser - Shiro Corporation Pte Ltd
08.2014 - 09.2015
Safety Coordinator - Keppel Shipyard Ltd
05.2012 - 08.2014
Auxiliary Police Officer - Certis Cisco
12.2008 - 02.2012
Sales Rep cum merchandiser - Slimspa, NS
01.2005 - 01.2006
Pharmacy Assistant - Guardian Health& Beauty
01.2004 - 01.2005
Assumption Vocational Institute Singapore - ITE Certificate,
01.2003 - 12 2004
Madrasah Aljunied Al Islamiah Secondary - Certificate of Basic Rescue Course Certificate of Special Rescue Course Certificate of Basic Fire Fighting Certificate of Service(National Service),
01.1995 - 12 2002
Sales rep cum merchandiser - BHF Pte Ltd
Firdzuan NizamClass 3, 2a And 2b