Summary
Overview
Work History
Education
Skills
Timeline

Firdaus Zulkeflee

Summary

Dynamic Security Officer with a proven track record at Security, excelling in emergency response and incident reporting. Skilled in CCTV surveillance and access control, I effectively enhanced safety protocols while fostering strong relationships with guests. Committed to maintaining a secure environment through vigilant patrol operations and proactive threat assessment.

Knowledgeable [Desired Position] with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Security Officer

Security
11.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Content Creator

Photographers
05.2022 - 10.2022
  • Applied current editing and photography tools to tell great stories.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
  • Developed guest posting strategy, contributing to authoritative blogs in industry to establish thought leadership and backlinking opportunities.
  • Implemented user feedback system on website to gather insights, using this feedback to guide future content creation.
  • Engaged with audiences to create memorable experiences at live performances.
  • Used social media to promote events and build audience.

Delivery Attendant

SGI Shipping Pte Ltd
06.2015 - 04.2018
  • Collaborated with team members to streamline processes and improve overall service quality.
  • Reduced fuel consumption by planning optimal routes that minimized unnecessary travel distances.
  • Enhanced efficiency in delivery routes by utilizing GPS navigation systems and route optimization software.
  • Adhered to safety regulations while driving, minimizing accidents or traffic violations.
  • Maintained a clean and organized vehicle, contributing to the professional image of the company.
  • Communicated with dispatchers regularly, providing updates on delivery status and receiving instructions as needed.
  • Supported warehouse operations as needed, including inventory management and order packing.
  • Assisted with loading and unloading merchandise, reducing time spent at each stop.
  • Provided excellent customer service by addressing inquiries and resolving any issues promptly.
  • Handled cash transactions accurately when required for payment upon delivery services.
  • Improved customer satisfaction by ensuring timely and accurate delivery of orders.
  • Managed time effectively to meet tight deadlines while maintaining high-quality service standards.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Warehouse Assistant

Warehouse Assistance
11.2017 - 12.2017
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.

Parts Assistant

Volkswagen
06.2015 - 06.2015
  • Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
  • Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.

Education

No Degree - Mechanical Engineering

Institute of Technical Education (ITE), Singapore, Null, Singapore
01-2016

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • CCTV monitoring
  • Emergency response
  • Access control
  • Patrol operations
  • Relationship building and management
  • Security screenings
  • Visitor tracking
  • Threat assessment
  • Document management
  • Threat management
  • Staff management
  • Security equipment operation
  • Emergency management
  • Alarm monitoring
  • Workplace safety
  • Patrolling
  • Verbal and written communication
  • Punctuality
  • Security camera monitoring
  • Security protocols
  • Photography
  • Adobe lightroom mastery
  • Skilled in lightroom
  • Photoshop and lightroom
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Dependable and responsible
  • Computer skills
  • Active listening
  • Organization and time management
  • Verbal communication
  • Attention to detail
  • Excellent communication

Timeline

Security Officer - Security
11.2022 - Current
Content Creator - Photographers
05.2022 - 10.2022
Warehouse Assistant - Warehouse Assistance
11.2017 - 12.2017
Delivery Attendant - SGI Shipping Pte Ltd
06.2015 - 04.2018
Parts Assistant - Volkswagen
06.2015 - 06.2015
Institute of Technical Education (ITE) - No Degree, Mechanical Engineering
Firdaus Zulkeflee