Firdaus Sadali
Spore
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adapt at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Demonstrated ability in problem-solving and decision-making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Centre Manager/Centre Manager
Aureus Group Pte Ltd
07.2023 - 10.2024
- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
- Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
- Tracking and reporting team evaluations, development, and improvement plans
- Ensuring the centre and team members achieve targets that may be set by the management in relation to centre growth
- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members
- Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score
- Ensuring consistent and aligned communications with the company's core values
- Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach
Customer Service Executive
Aureus Group Pte Ltd
10.2022 - 07.2023
- Delivering a professional and high-quality experience in a customer facing role
- Engage potential customer and provide them with clear explanations on the company’s offered programmes to boost leads creation
- Conduct and assist on sales activities and events for the generation of leads and student enrolments
- Managing and working with staff needed for the events
- Attending to customer’s feedback and challenges in a professional manner and follow through effectively and efficiently to resolution with the team
- Performing any duties and responsibilities as assigned by Superiors/Management
Assistant Store Manager (Advanced Coffee Master)
Starbucks Coffee Singapore Pte Ltd
01.2022 - 09.2022
- Communicates clearly, concisely and accurately in order to ensure effective store operations
- Filters communication to the shift team as directed by the store manager
- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals
- Communicates ideas to the store manager for broader areas of improvement
- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence
- Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager
Shift Supervisor (Coffee Master)
Starbucks Coffee Singapore Pte Ltd
01.2017 - 12.2021
- Lead the team to achieve the Quality Assurance stipulated target audit score
- Lead the team and ensuring in the team’s coffee culture
- Guiding Barista Trainers on training new baristas
- Managing paperwork monthly (petty cash, par levels, sales plan)
- Assisting Store Manager in monthly stock counting
- Work as a team to achieve sales target
- Partner of the Quarter
Barista (Full Time) (Barista Trainer)
Starbucks Coffee Singapore Pte Ltd
06.2016 - 01.2017
- To teach other partners on the basic knowledge of coffee
- To ensure that everything that goes out is up to the standard quality
- Partner of the Quarter
Transport Operator
1st Transport Battalion (National Service)
05.2014 - 05.2016
- Operate class 3 and class 4 vehicle
- Maintain safe driving and perform checks on vehicle to prevent any breakdown
- Helped with the maintenance team to do monthly maintenance on vehicles
- Tow Artillery Guns (Gun Tower)
- Went for 2 Overseas Exercise throughout National Service
Barista (Part Time)
Starbucks Coffee Singapore Pte Ltd
11.2011 - 04.2014
- To learn the basic coffee knowledge
- Work as a team to achieve target that is set by the manager on duty
Internship
Thermal Pte Ltd
03.2013 - 06.2013
- Doing maintenance on air conditioning units, residential air cons, refrigeration unit
- Install copper pipings, pvc pipings
Education
Higher Nitec - Marine Engineering
Institute Of Technical Education (ITE)
College Central04.2014
NItec - Facility Technology
Institute Of Technical Education (ITE)
College East04.2012
Skills
- Microsoft Office
- Microsoft Teams
- Google Workspace
- Salesforce
- Point Of Sales (POS) System
References
- Halid Omping - District Manager (Starbucks Coffee Singapore Pte Ltd) : +65 9139 1574
- Faris Chew - Divisional Director (Aureus Group Pte Ltd) : +65 9234 4550
Certification
- Excellent Service Awards (EXSA) Silver - 2021
- Excellent Service Awards (EXSA) Silver - 2022
- Coffee Master
- Advanced Coffee Master
Timeline
Assistant Centre Manager/Centre Manager
Aureus Group Pte Ltd
07.2023 - 10.2024
Customer Service Executive
Aureus Group Pte Ltd
10.2022 - 07.2023
Assistant Store Manager (Advanced Coffee Master)
Starbucks Coffee Singapore Pte Ltd
01.2022 - 09.2022
Shift Supervisor (Coffee Master)
Starbucks Coffee Singapore Pte Ltd
01.2017 - 12.2021
Barista (Full Time) (Barista Trainer)
Starbucks Coffee Singapore Pte Ltd
06.2016 - 01.2017
Transport Operator
1st Transport Battalion (National Service)
05.2014 - 05.2016
Internship
Thermal Pte Ltd
03.2013 - 06.2013
Barista (Part Time)
Starbucks Coffee Singapore Pte Ltd
11.2011 - 04.2014
- Excellent Service Awards (EXSA) Silver - 2021
- Excellent Service Awards (EXSA) Silver - 2022
- Coffee Master
- Advanced Coffee Master
Higher Nitec - Marine Engineering
Institute Of Technical Education (ITE)
NItec - Facility Technology
Institute Of Technical Education (ITE)
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