Muhammed Firdaus Bin Abdullah
Summary
Dynamic hospitality professional with extensive experience at Mondrian Singapore, enhancing guest relations and team communication. Proven track record in delivering exceptional customer service and local area expertise, ensuring seamless experiences. Dependable and tactful, skilled in luggage deliveries and resolving guest concerns efficiently. Committed to elevating guest satisfaction through proactive engagement.
Overview
5
5
years of professional experience
Work History
Bell Captain
Mondrian Singapore
06.2024 - 03.2025
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Collaborated with front desk staff to ensure seamless guest experiences from arrival to departure.
- Actively participated in developing strategies that improved the overall efficiency of the Bell department.
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills.
- Escorted guests to assigned rooms and transported luggage.
- Explained important features of guest rooms to travelers.
- Opened doors and transported luggage for customers with care and efficiency.
Bell Man
Raffles Hotel
10.2019 - 06.2024
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Greeted arriving guests and assisted with luggage, sports equipment.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
Education
No Degree - Automotive
ITE AMK
Ang Mo Kio New Town06-2000
Skills
Dependability
Guest relations
Lost and found procedures
Tactfulness
Local area expertise
Room deliveries
Guest services
Phone etiquette
Professional appearance
Local directions
Message delivery
Luggage deliveries
Tourism knowledge
Lego Collector
Star Wars
Moduler
Creator
Speed Champion
LOTR
Timeline
Bell Captain
Mondrian Singapore
06.2024 - 03.2025
Bell Man
Raffles Hotel
10.2019 - 06.2024
No Degree - Automotive
ITE AMK