Muhammad Firdaus Bin Ismail
Summary
Seasoned Senior Security Supervisor with 14 years' experience in law enforcement and security industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation with my new knowledge in IT I am able to contribute more. A customer service specialist with good experience in people engagement, now equipped with the fundamentals of infrastructure support. Positive mind-set and committed attitude.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
SOC Operator
SRS
08.2021 - 12.2023
- Optimized response times to security incidents through effective communication and coordination with team members.
- Streamlined processes for incident management, improving overall efficiency and performance.
- Monitored CCTV cameras and alarm systems for security breaches.
- Reply to Email and answering phone calls to the SOC.
IT Analyst
Green Radar
06.2019 - 09.2019
- Investigated and addressed Email system issues to enhance usability and improve functionality
- Threat hunting of viruses and trojans in email of clients.
Incident Analyst (Security Executive)
Triple S Security
06.2016 - 06.2019
- Gathering of information on the open and subscribed sources reports
- Provide support to Crisis Management Team
- Email and report writing, monitoring of world political events
- Monitoring of the Bank assets and travellers globally
- Working in OCBC Bank Global Incident Management Centre (GIMC).
Senior Security Supervisor
APRO Security
11.2010 - 06.2016
- Led a team of 5 Security Officers in the day shift - monitor CCTV, Duty Roster
- Screened vendors and contractors before granting access, escort of customers, replying Email queries and phone calls
- Managed Fire alarm, Inergen Gas, Thorngraph, BMS
- Received Good Service Award from APRO Security (Year 2011 to 2014) and 5 years long service award (Year 2015)
Aviation Security Officer
Certis Cisco
12.2009 - 11.2010
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
Skills
- Incident Response Management
- Security Incident Reporting
- IT Infrastructure Understanding
- Access Control Management
- Security Systems Monitoring
- Customer Service
- CCTV Monitoring
- Security Camera Monitoring
- Risk Assessment
- Security Operations Experience
Certification
- 2021, ADVANCED CERTIFICATE IT SERVICES (INFRASTRUCTURE SUPPORT), LITHAN ACADEMY
- 2019, BASIC CERTIFICATE IN CYBER SECURITY, TERTIARY INFOTECH PTE LTD
- 2011, ADVANCED CERTIFICATE IN SECURITY SUPERVISION, SECURITY INDUSTRY INSTITUTE
- 2006, NITEC IN MULTIMEDIA, ITE MACPHERSON
- 2003, GCE O LEVELS, NGEE ANN SECONDARY
Languages
English
Malay
Timeline
SOC Operator
SRS
08.2021 - 12.2023
IT Analyst
Green Radar
06.2019 - 09.2019
Incident Analyst (Security Executive)
Triple S Security
06.2016 - 06.2019
Senior Security Supervisor
APRO Security
11.2010 - 06.2016
Aviation Security Officer
Certis Cisco
12.2009 - 11.2010
experience through project work on course
- Fundamentals of Server & Network, Built a Windows Server infrastructure using Windows Server 2012, connect network components, implement security in the Windows server and network as well as monitor and maintain server performance.
- Install and Configure Operating System, Installed and configured Windows 10 operating systems, configured network connectivity, secure Windows 10 devices, configure mobile computing, remote access and applications for Windows 10.
- Support and Maintain IT Infrastructure, Support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Familiarity of Windows 10 features, usage in an Active Directory environment and to troubleshoot them.
- IT Customer Service Skills, Provided excellent IT customer service, communicate with the users, performed problem solving and case management, as well as analyze different tools, methodologies and technologies used for customer service.
technical knowledge
Windows 10, Office 2013 (Words, Excel, Outlook and PowerPoint), Windows 2012 Server, LAN, Wi-Fi, Printer, Projector
national service
- 2007 - 2009 - SCDF Fire Fighter, Firebiker at Changi Fire Station (2007-2009)
- 2023 - ROD with the rank of Sergeant
personal information
- Nationality: Singapore Citizen
- Marital Status: Married
Driving License
Class 2B, Class 2A, Class 2 and Class 3
References
References available upon request.
availability
Immediate
experience through project work on course
- Fundamentals of Server & Network, Built a Windows Server infrastructure using Windows Server 2012, connect network components, implement security in the Windows server and network as well as monitor and maintain server performance., MM/DD/YY
- Install and Configure Operating System, Installed and configured Windows 10 operating systems, configured network connectivity, secure Windows 10 devices, configure mobile computing, remote access and applications for Windows 10., MM/DD/YY
- Support and Maintain IT Infrastructure, Support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Familiarity of Windows 10 features, usage in an Active Directory environment and to troubleshoot them., MM/DD/YY
- IT Customer Service Skills, Provided excellent IT customer service, communicate with the users, performed problem solving and case management, as well as analyse different tools, methodologies and technologies used for customer service., MM/DD/YY
technical knowledge
Windows 10, Office 2013 (Words, Excel, Outlook and PowerPoint), Windows 2012 Server, LAN, Wi-Fi, Printer, Projector
national service
- 2007 - 2009 - SCDF Fire Fighter, Firebiker at Changi Fire Station (2007-2009)
- 2023 - ROD with the rank of Sergeant
personal information
- Nationality: Singapore Citizen
- Marital Status: Married
availability
Immediate
Driving License
Class 2B, Class 2A, Class 2 and Class 3
References
References available upon request.
Similar Profiles
Johnny RoumanJohnny Rouman
Capital Markets Intern at SRSCapital Markets Intern at SRS
Kalvin CardenasKalvin Cardenas
Roof Loader at SRSRoof Loader at SRS
Alisa CampisiAlisa Campisi
House Cleaner at SRSHouse Cleaner at SRS
Santosh VakitiSantosh Vakiti
Principal Cloud Engineer at SRSPrincipal Cloud Engineer at SRS
Serigne T GueyeSerigne T Gueye
SOC Operator at Allied Universal Security ServicesSOC Operator at Allied Universal Security Services