(Fiona) Chui Yun Chong
Summary
PROFILE
I am a highly motivated individual looking for an exciting role where I can be challenging & learning, grow professionally and apply my skills across multiple channels. I wish to continue to utilize a company, where I can add value to an engaged and forward thinking team. I am ambitious, have a strong work ethic, a committed team player & able to build and develop an ongoing successful relationship.
Overview
10
10
years of professional experience
Work History
Aviation Operations Specialist
Certis CISCO Security Pte Ltd
02.2014 - 06.2021
- Supported operations by managing professional communications, tracking data and managing records.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Posted and interpreted weather reports and decoded sequence reports.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Earned customer satisfaction approval ratings of 100% based on customer survey card comments.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Conducted departure and screening briefings.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Scrutinized and managed flow of incoming and outgoing passengers, providing guidance and support as needed.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Followed facility directives and standard operating procedures to achieve safe and timely operations.
- Maintained and disseminated records of daily operations.
- Monitored and assessed mission progress and provided updates to command.
- Conducted and oversaw interrogations, briefings and debriefings.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly, fast paced and adapt to new situations.
- Reported any incidents immediately to local law enforcement.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Recorded time, date and location of incidents.
- Watched both live and recorded video surveillance footage.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Operated x-ray and metal detection devices to maintain safe environment for patrons and staff.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Achieved global competition survey - ASQ (Air Service Quality) As Team Player in the terminal 3 role.
- With logical knowledge in AFLCC (Air Freight Lighting Center) & IBMS (Integrated Building Maintenance System) & PIDS and Security Systems (CCTV, Card Access, Alarm System) control logic.
Security Concierge
PROSEC Service Pte Ltd
07.2020 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided safety reports and data analysis to building managers to inform security processes.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Handled customer complaints to satisfy and retain guests.
- Delivering GST (Greeting,smile and thank you).
- Keep the mail of absented dwellers, be entrusted with the apartment keys to deal with emergencies when residents are absent, provide information to residents and guests.
- Conduct routine inspections of buildings, grounds, facilities, and equipment to ensure proper maintenance.
- To be accountable for additional critical services and functions ranging from administration, operations, and general building maintenance.
Project Facilitator
C&W Services Singapore
04.2021 - 02.2022
- Manage date to date operation, daily data logging, and fault call.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Reported issues to town council and HDB so effective resolutions could be put into place.
- Collaborate and liaisons with related of buildings, grounds, facilities, cleanliness and equipment to ensure proper maintenance.
- To be accountable for additional critical services and functions ranging from administration, operations, and general building maintenance.
- Regularly interact with technician, officers & contractor on maintenance issues. ⇝ Respond to enquiries from tenant defect such like electrical & sanitary matter, building & cleanliness, and major incidents within HDB estate.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming events.
Facility Executive
Exceltec Property Management Pted Ltd
03.2022 - Current
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Responded to room transfers, incident reports, and maintenance requests.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Assisted residents in preparing for activity and social programs.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained clean, safe, and well-organized patient environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Conducted regular facility inspections to identify repair needs or improvements.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Collaborated with contractors, and vendors to support on-time projects completion.
- Provided support and services related to mail and deliveries.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Maintained facility grounds, equipment and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw building automation system and monitored security and audio-visual systems, maintaining functionality of equipment.
- Managed administrative logistics of events planning, event booking, and event site recce include florists and AV LX & Sounds support.
- Liaised with clients to determine exact event requirements.
- Generated ideas to enhance and expand current event layout.
- Produced detailed proposals for events to document timelines, suppliers and landscape set up.
- Negotiated with vendors to achieve most favorable terms.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Conducted investigations to resolve issues related to logistics and movements.
- Planned and supervised shipments from current user to end-user and scheduled daily and weekly routes.
- Oversaw staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
CAMFORD INTERNATIONAL COLLEGE
Chinatown, Singapore03.2021
No Degree - Aviation Screening Operation
CERTIS CISCO GROUP
Jurong, Singapore06.2014
Skills
- Office Organization
- Break Room Equipment
- Regulatory Compliance
- Digital Filing
- Consolidation Reporting
- Public Safety
- Signage
- Cost Savings
- Work Orders
- Customer Satisfaction
- Improvement Plans
- Administrative Support
- Alarm Systems
- Clerical Support
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Facility Executive
Exceltec Property Management Pted Ltd
03.2022 - Current
Project Facilitator
C&W Services Singapore
04.2021 - 02.2022
Security Concierge
PROSEC Service Pte Ltd
07.2020 - 03.2021
Aviation Operations Specialist
Certis CISCO Security Pte Ltd
02.2014 - 06.2021
High School Diploma -
CAMFORD INTERNATIONAL COLLEGE
No Degree - Aviation Screening Operation
CERTIS CISCO GROUP
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