Fiona Yen

Client Relationship Manager

• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
• Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
• Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
• Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
• Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
• Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
• Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
• Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
• Managed customer relations on ongoing basis to maximize customer retention.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Executive assistant

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Updated and maintained confidential databases and records.
• Coordinated events and worked on ad hoc projects.

• Served as a mentor to new teachers, sharing best practices and offering guidance on effective teaching techniques.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Developed innovative lesson plans to engage students in English language learning.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Prepared and implemented lesson plans covering required course topics.
• Designed and implemented assessments to measure student progress in English language learning.
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
• Supported student skill development in alignment with personal and academic goals.
• Attended department meetings to develop and update course curriculum
• Participated in department and employee team meetings to discuss student performance and academic achievement.
• Assisted with organizing, planning and executing with school events

• Developed innovative lesson plans to engage students in English language learning.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Prepared and implemented lesson plans covering required course topics.
• Designed and implemented assessments to measure student progress in English language learning.
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
• Developed and implemented variety of instructional strategies to meet diverse needs of students.
• Supported students in development of skills and strategies to become independent and successful learners.
• Monitored student progress and provided feedback to both students and parents.
• Created and maintained safe and orderly classroom environment conducive to learning.
• Provided guidance and mentoring to students regarding academic, social and emotional issues.

• Transformed ideas into beautiful designs used in identity branding campaigns.
• Delivered impactful creative solutions through event branding,marketing and email campaigns.
• Determined size and arrangement of illustrative material and copy to develop graphics and layouts for product illustrations, company logos and internet websites.
• Utilized design software such as Adobe Softwares to design posters, pamphlets and flyers for projects and events for marketing and advertising purposes.
• Collaborated with in-house producers to create storyboards, moodboards and thumbnail sketches to represent and visualize ideas prior to execution.
• Edited artwork across variety of company product lines such as logos and images.