FIONA WANG FAN

• Orchestrated daily operational tasks within the atrium, encompassing vendor management, tenant relations, and customer service, leading to a 50% increase in positive feedback scores from tenants.
• Built a strong team for the company through coaching, mentoring, and teaching skills, as well as creating a positive work environment by promoting teamwork and recognizing employee achievements.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Supervised and effectively trained over 20 employees to minimize workflow delays and increase office efficiency.
• Achieved revenue growth by developing targeted sales initiatives and promotional campaigns, fixed 3%-5% growth per year
• Liaised with all department teams to develop solutions and accomplish shared objectives.

Under operation associate programs

Half years experience assisting the Asian county head at headquarters to work on the data organization related job

• Supported Outlet Manager in achieving financial goals through budgeting, forecasting, expense tracking efforts , and in organizing data to forecast performance trends and reduce operational risk.
• Enhanced team performance by providing regular coaching, feedback, and training opportunities.
• Fostered strong relationships with vendors, negotiating favorable supply agreements that positively impacted the bottom line.
• Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
• Updating and resolving incidents, based on which optimal solutions are identified to reduce losses while maximizing profits.

• Delivered high-quality guest service in a fast-paced casino F&B environment, ensuring prompt and professional assistance.
• Selected to assist VIP guest services after demonstrating exceptional attention to detail
• Maintained a welcoming and organized dining area, adhering to Marina Bay Sands’ luxury service standards.
• Served 50+ guests per shift and achieved positive customer feedback scores

Company Overview: IHG brand hotels

• Completed intensive 6-month rotational training in all F&B operations at beachfront resort
• Delivered 5-star service to international guests, mastering IHG brand standards for premium hospitality
• Maintained impeccable dining environments - consistently scored 98% on hygiene audits for tableware and service areas
• Supported high-volume banquet operations, serving 100+ covers daily during peak season

Company Overview: Accor Group Five-star hotel

• Responsible for service Assist the banquet department scale
• Learn to be a customer-oriented service and learn hotel-related practical skills
• Assist banquet operation
• Accor Group Five-star hotel