Fiona Teo

Managing end-to-end recruitment processes, from job posting to candidate selection.
Conducting interviews and making hiring recommendations
Lead Performance Management such as implementation, communication and coach line managers/supervisor
Lead People Engagement by driving Culture change and planning activities to engage the workforce
Manage internal policies in line with government regulations (e.g. retirement, leave, etc.) and recommend best practices
Overseeing the onboarding process for new hires, ensuring a smooth transition into the company.
Managing employee exits, including exit interviews and paperwork.
Contact point for government matters such as covid-19, grants, claims and work passes applications, etc.
Lead overall benefits program and participate in external consultants’ benchmarking exercise
Developing, updating, and enforcing company policies and procedures
Lead process improvements in HR
Manage all communications such as announcements, dialogue sessions, town halls
Administering payroll and managing employee benefits programs.
Undertake any other duties as assigned by your Reporting Officer and/or the Management

Key Achievements:

Hired 100% of critical positions within 3 months, which consists of 2 core positions (Operations Executive), 6 Customer Service Representatives and 1 Software Engineer

Assisted in restructuring core departments

Successfully overhauled HR policies to ensure compliance with MOM laws and industry regulations

Successfully handled and settled a TADM case with a former employee of grievance

Participated in Amazon Social Responsibility Audit and further improvised existing HR policies

Provide full spectrum of secretarial and administrative support to Director

Conduct market research and marketing activities on behalf of Director

Handle HR related matters including talent recruitment, payroll and leave administration

Handle all private and confidential matters of company and Director

Assist in incoming calls, answering queries and redirecting calls when necessary

Collate staff expense claims and monitor annual / medical leave

Organise and schedule internal / external meetings and company functions

Maintain proper filing system, including data management and file sharing

Requisition and maintenance of office suppliers and consumables

Attend to visitors of all levels

Perform any other ad-hoc administrative tasks assigned by Director