Fiona Hon
Summary
SENIOR HUMAN RESOURCE PROFESSIONAL A certified versatile, flexible and courageous to disrupt current state Senior HR professional with extensive experience and passion in sports, consumer and retail industries with manufacturing experience.
A solid business partner to senior leadership teams and a strong collaborator with stakeholders in organisation development, transformation, restructuring and change management. Thrive in a results-oriented, fast-paced and agile working environment.
A strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering an engaging and pleasant personality with expertise in improving customer relationships.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director, People & Culture
Four Seasons Hotel Singapore
03.2020 - 02.2023
- Led the Human Resources with 350 staff in the luxury hotel business
- Led a team of 5 in the full spectrum of HRM with a critical focus on business partnering with crucial organisation stakeholders, HR risk management, compliance, people & industrial relations-worked with trade unions
- Re-deployed 100% of excess headcount to Covid-related jobs for cost management, headcount retention and reduced potential staff turnover
- Repatriated deployed staff 100% when the hotel's business recovered
- Saved budgeted recruitment cost by 60%
- Predictive HR data analytics for organisation impact and strategic workforce planning – successfully identified and promoted +50% of promotion KPI.
- Devised talent acquisition & management strategies for people development, talent pipeline, and succession holistically
- Reduced -10% learning & development costs vs budget with the highly developed workforce – multi-skilled, cross-skilled
Global Head of Human Resources
6ixty 8ight
12.2018 - 02.2020
- Led the global HRM for Asia Pacific ~ 1500 staff in retail and e-commerce businesses
- Led a team of 9 direct reports in Hong Kong, China, Taiwan, Macau, Korea & Singapore, with retail offices in the region and warehouses in Southern China
- Solid HR business partner to regional business leaders in providing Human Resources solutions, coaching, mentoring and advisories
- Worked with omnichannel business lead in talent strategies for the e-commerce team and new market openings in China, Korea, and Taiwan within a 2-month timeline with new office set-up, talents in place, HR policies and payroll
- Devised compelling talent attraction and retention strategies and successfully reduced 70% of talent acquisition cost vs the previous year
- Driven topline +10% in HK through devising and implementing an effective retail incentive scheme
- Support developing and implementing new HR policies, job descriptions and hiring.
Corporate General Manager, Human Resources
Eu Yan Sang Int'l
03.2015 - 11.2018
- Led the global HRM for Asia Pacific with ~ 1500 staff in retail, clinical, manufacturing, and export/distribution businesses
- Built talent pipeline and succession for key/critical positions and were able to reduce talent acquisition turnaround time by -50%
- Implemented new talent acquisition strategies, resulting in -SGD350k year on year
- Reviewed and implemented organisation restructuring and achieved -SGD2m staff cost savings year on year 2
- Successfully assisted retrenched employees in securing new roles within 6 months from their last day of service without incurring any outplacement fees.
- Worked with the manufacturing team in analysing workflow with the aim of a more productive & effective workforce through leveraging on machines' optimal performance & managed to achieve +20% in productivity with overtime reduction that led to lower staff overheads
- Performed various HR data analytics, i.e., margin per headcount, profitability per headcount, etc., and predictive analysis to drive performance and implemented the senior leadership's KPIs – resulting in a +35% improvement from business targets.
- Worked with the Board, Remuneration Committee and Private Equity, i.e. Temasek's HR and retail/healthcare industry leader., Human Resources on Asia Pacific HRM
- The critical mandate was supporting the Regional HRM team and country HRM in restructuring organisation, employee re-deployment, exits and outplacement
Regional Human Resource Director
Sephora Asia
01.2014 - 02.2015
- Led the HRM team in Asia ~ 750 staff in retail with nine direct reports
- The key focus in this role is new market openings and retail store expansions
- Sydney, New Delhi, Jakarta, Bangkok and Penang offices and retail stores opened within 6 weeks with a criticalfocus on talent acquisition (achieved -10% budget), learning & development -> on-the-job training, technicalskills training (achieved 4.5/5 in effectiveness evaluation) and plan & implement market-relevant sales incentivescheme, 2 weeks before the new store opening in Jakarta
- Sydney achieved 100% of the sales target in the first month, Jakarta over-achieved by +11% average 3 months,and Bangkok within 4 months, +8% on average
- Solid business partner to the President, Global HR, and the regional management team in Asia
- Coached themanagement team, people managers, and the regional HR team in all HR-related matters
- A new incentive scheme with a retention plan improved staff retention by +40%
- Well-versed with employment laws in Asia – developed HR policies and practices aligned with global HR (Paris)philosophies and compliant with the law for all new markets within 1 week.
Regional Head of Rewards, South East Asia
Adidas Singapore
02.2012 - 01.2014
- Total rewards champion, including HRIS & employee engagement
- Reported to the South East Asia HR Lead and Global Rewards
- Led a team of 2 and worked closely with country
- Rewards, country HRMs, Centre of Excellence (COE), and Global HR
- Implemented SAP HR for 6 countries in 18 months in 4 languages
- Interfaced payroll into SAP for the 6 countries with -15% lower than the budget set
- Employee engagement champion ~ increased employee engagement from 25% to 68%, over achieved KPI set
- Devised and implemented a total rewards program for the region ~ and increased the region's employee satisfaction by +50%
- Aligned HR policies with Mercer's general industries over 20 months for 6 countries within the budget set
- Custodian of the 6 countries' staff budget and forecast – successfully ensured year-on-year within the amount established.
Senior Human Resource Manager, South East Asia
Adidas Singapore
02.2010 - 01.2012
- Promoted to this role as I have exceeded my job performance KPIs by 120%
- Worked with Global HR and COE in organisation restructuring & transformation, change management, and organisation development with the aim of organisation profitability, branding, new product developments, and changed Go-to-Market (GTM) strategies within the timeline prescribed
- Analyzed and aligned similar roles & responsibilities among the 6 countries for synergies and removed duplications as part of my 12-month KPI
- I was in the top 10% of Adidas South East Asia talent pool from 650 employees
- Collaborated with the senior leadership team in the communication, implementation, and continuous improvement and development of new organisation culture – product, people & processes, and promoted profit- centric culture in a results-oriented work environment that led to the region achieving +10% of revenue
- Opened Adidas Vietnam and Adidas South East Asia e-commerce ahead of the timeline of 3 months.
Senior Human Resource Manager
Adidas Singapore
09.2007 - 01.2010
- Managed a team of 4 with a full spectrum of HRM
- Implemented new retail, wholesale, and franchise incentive program to drive revenue, talent attraction, and retention, improving profitability by +50% and attraction & retention rate by 60%
- Worked with the supply chain team in devising and implementing a new incentive scheme that drives productivity and effectiveness within 1 month
- Filled 60 roles within three months – across all job levels, including Functional leads, focusing on acquiring the right talents for achieving business goals
- Participated in organisation restructuring exercise and achieved the desired outcome within the prescribed timeline, i.e 3 to 6 months in the roadmap.
Human Resource Manager, Singapore & Malaysia
Richemont Luxury Singapore
09.2005 - 09.2007
- Managed a team of 2 with a full spectrum of HRM
- Did start-up and implementation of new HR policies, practices
- Implemented new HR system – Time software for both Singapore & Malaysia
- Implemented various incentive schemes for employee retention and attraction for various brands for both retail and wholesale businesses
- Maintained human resources regulatory compliance with local, state and federal laws.
Human Resource Business Partner, Asia Pacific
Allianz Insurance Management Asia Pacific
06.2000 - 08.2005
- HRBP responsible for the full spectrum of HRM
- Managed the general insurance, reinsurance and managed care businesses
- The key focus in employee retention, attraction and engagement
- Expatriate management
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Regional Human Resource Administrator,Asia Pacific
ICI Singapore Pte Ltd
02.1995 - 05.2000
- Supported the regional Human Resource function in organisation restructuring, mergers & acquisitions, organisation transformation, new policies and practices design and implementation.
Education
Master of Science - Global Human Resource Management
University of Roehampton
London, United Kingdom06.2023
Certified Advanced Human Resource Analytics - Analytics
Singapore Management University
Singapore09.2021
Certified Executive Compensation Professional - Compensation
World At Work
Arizona, USA2021
Certified Compensation Professional - Compensation
World At Work
Arizona, USA2021
Global Remuneration Professional - Compensation & Benefits
World At Work
Arizona, USA2021
HR Graduate - Human Resources
Singapore Management University
Singapore12.2020
Bachelor of Arts - Business Management
Ottawa University
Kansas, United States2003
Skills
- Social Media - Facebook, Instagram, Pinterest, Snapchat, Youtube & Twitter
- Analytics - PSPP, SPSS, Qliksense, Microsoft Advanced Excel, Python, Tableau & Microsoft Power BI
- Languages - English, Mandarin, Malay, Bahasa & Cantonese
- Personality Profiling - MBTI, DISC, Hogan
- HRIS - Workday & SAP
- Payroll - SAP, Timesoft & Prosoft
- Other Skills - Zoom, Microsoft Teams, Google Meet, Nearpod, Kahoot, Canva, Mentimeter & Slido
Certification
1. Institute of Human Resource Professionals (IHRP) – Senior Professional (SP)
2. Society of Human Resource Management (SHRM) – Senior Certified Professional (SCP)
3. Human Resource Certification Institute (HRCI) – Global Professional in Human Resources (GPHR)
4. World at Work - Global Remuneration Professional (GRP)
5. World at Work – Certified Compensation Professional (CCP)
6. World at Work – Certified Executive Compensation Professional (CECP)
7. Advanced Certificate in Learning & Performance (ACLP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director, People & Culture
Four Seasons Hotel Singapore
03.2020 - 02.2023
Global Head of Human Resources
6ixty 8ight
12.2018 - 02.2020
Corporate General Manager, Human Resources
Eu Yan Sang Int'l
03.2015 - 11.2018
Regional Human Resource Director
Sephora Asia
01.2014 - 02.2015
Regional Head of Rewards, South East Asia
Adidas Singapore
02.2012 - 01.2014
Senior Human Resource Manager, South East Asia
Adidas Singapore
02.2010 - 01.2012
Senior Human Resource Manager
Adidas Singapore
09.2007 - 01.2010
Human Resource Manager, Singapore & Malaysia
Richemont Luxury Singapore
09.2005 - 09.2007
Human Resource Business Partner, Asia Pacific
Allianz Insurance Management Asia Pacific
06.2000 - 08.2005
Regional Human Resource Administrator,Asia Pacific
ICI Singapore Pte Ltd
02.1995 - 05.2000
Master of Science - Global Human Resource Management
University of Roehampton
Certified Advanced Human Resource Analytics - Analytics
Singapore Management University
Certified Executive Compensation Professional - Compensation
World At Work
Certified Compensation Professional - Compensation
World At Work
Global Remuneration Professional - Compensation & Benefits
World At Work
HR Graduate - Human Resources
Singapore Management University
Bachelor of Arts - Business Management
Ottawa University
1. Institute of Human Resource Professionals (IHRP) – Senior Professional (SP)
2. Society of Human Resource Management (SHRM) – Senior Certified Professional (SCP)
3. Human Resource Certification Institute (HRCI) – Global Professional in Human Resources (GPHR)
4. World at Work - Global Remuneration Professional (GRP)
5. World at Work – Certified Compensation Professional (CCP)
6. World at Work – Certified Executive Compensation Professional (CECP)
7. Advanced Certificate in Learning & Performance (ACLP)
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