Fiona Cha
Bukit Batok
Summary
Adept at optimizing delivery routes and enhancing customer satisfaction, my tenure at J&T showcased a remarkable ability to streamline operations and improve efficiency. Leveraging GPS technology and exceptional communication skills, I significantly contributed to performance improvement, ensuring timely and accurate deliveries. My proactive problem-solving and reliability consistently exceeded employer expectations, fostering strong customer relationships.
Overview
16
16
years of professional experience
Work History
Delivery Courier
J&T
02.2020 - 09.2024
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Contacted customers to confirm delivery details and locations.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Handled receipt, storage, identification and delivery of products for clients.
- Escalated issues to supervisor for immediate remediation.
- Processed payments and handled cash transactions to secure proper compensation.
Warehouse Administrator
Ninja
04.2024 - 07.2024
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Integrated warehouse operations with existing and new business processes.
Delivery Rider
Grab
02.2017 - 02.2019
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Handled cash transactions accurately while collecting payments upon delivery completion.
Operation Executive
Tcc Hospitality Resources Pte Ltd
02.2009 - 10.2011
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Education
SPM (O'LEVEL) -
SMK Chaah
Malaysia11.2007
Skills
- Punctuality
- GPS Technology
- Load organization
- Route Planning
- Working Independently
- Attention to Detail
- Package Delivery and Pick-up
- Loading and unloading
- Heavy Lifting
- Delivery Management
- Package handling
- Relationship building and rapport
- Performance Improvement
- Package pickup and delivery
- Sorting
- Attention to confidentiality
- Payment Collection
- Smartphone Usage
- Delivery Documentation
- Logistics and Transportation
- Returns pickup
- GPS System
- Handheld scanning devices
- Multitasking
- Analytical Thinking
- Clerical Support
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking ability
- Reliability
- Flexibility
- Active Listening
Timeline
Warehouse Administrator
Ninja
04.2024 - 07.2024
Delivery Courier
J&T
02.2020 - 09.2024
Delivery Rider
Grab
02.2017 - 02.2019
Operation Executive
Tcc Hospitality Resources Pte Ltd
02.2009 - 10.2011
SPM (O'LEVEL) -
SMK Chaah
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