Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ffion Phei Wen Lim

Ffion Phei Wen Lim

Senior Application Specialist

Summary

With a diploma in Business Administration and Management from Republic Polytechnic. I am currently contributing as an Application Specialist at Wearnes Automotive, focusing on enterprise systems development and administration. Core competencies include project planning, project management, and MySQL, supported by certifications in Nintex Automation Cloud. At Wearnes Automotive, collaborates with vendors and teams to implement and support enterprise applications, ensuring smooth operations and effective troubleshooting. Brings a value-driven approach to problem-solving and seeks to enhance organizational efficiency while fostering collaborative innovation across projects and teams.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Certifications

Work History

Senior Application Specialist

Wearnes
11.2023 - Current
  • Proficient in leveraging Nintex Automation Platform and Power Apps to streamline and optimize processes for HR, Finance, IT, and Sales departments.
  • Collaborate with stakeholders to identify unique departmental workflows and requirements, ensuring tailored and efficient solutions.
  • Design and implement optimal database structures to support robust front-end workflows, enhancing data integrity and system performance.
  • Partner with vendors to identify platform limitations and conduct thorough investigation, experimentation, and development of effective workarounds to address challenges.
  • Ensure pipeline progress for workflow updates, enabling seamless integration of fast-paced changes while maintaining alignment with current designs.
  • Lead training initiatives for end users, empowering them to understand and leverage workflows to enhance their departmental processes effectively.
  • Skilled in automating processes to improve efficiency, reduce errors, and drive productivity across cross-functional teams.

IT Specialist

Unilever
05.2023 - 10.2023
  • Provide L1 software and hardware support to Unilever employees onsite and virtually.
  • Perform end-to-end troubleshooting for O365 suite of product like Teams and SharePoint.
  • Perform PC refresh for Unilever employees (new joiners, leavers and interns).
  • Ensure troubleshooting SLA time frame of 4 hours are met for each issue escalation ticket.

IT Specialist

Microsoft
03.2019 - 05.2023
  • Leveraging on technologies like Microsoft Power Automate and Power Apps, I have streamlined HR and IT operations processes using Robotic Process Automation (RPA). My expertise in developing these solutions has significantly improved efficiency and productivity within the organizations.
  • Creation and maintaining the information of various SharePoint sites to ensure the information is up to date and beneficial to Microsoft internal end users.
  • Perform end-to-end testing, troubleshooting and end-user support for Office365 related software.
  • Maintain documentation of functional/solution specifications/codes according to best practices.
  • Work with all stakeholders to explore and implement the best solutions and ensure existing solutions are up to date.

IT Support Engineer

Blu5 View Pte Ltd
05.2016 - 02.2019
  • Support the research and development team with configuration of servers and networks of client.
  • Outfield support to countries in Asia like Indonesia and Hong Kong to provide technical training in configuration for network and applications.
  • Liaising with clients on project development related matters.
  • Administrative work (Writing of user manuals and configuration documents).
  • Level 1 technical support.
  • Installation and troubleshooting of OS in customized server (Linux OS and MAC OS and windows).
  • Installation of software on server and performing UAT on the server.
  • Debugging of connectivity issue between primary and secondary servers.
  • Troubleshooting phone (android) application, information lost or decryption failures and trace back to system log.
  • Installation of physical server and configuration and running stress test in client HQ in Hong Kong, Manila and Bandung.
  • Cloning of server hard disk using external devices.
  • Trouble shooting of network connectivity related issues via command prompt.

Education

Diploma of Higher Education - Business Administration

Republic Polytechnic of Singapore

Skills

Power Automate

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Certification

07/2025 Nintex Certified Practitioner - Nintex for Office 365 Credential ID 272398008

Timeline

Senior Application Specialist

Wearnes
11.2023 - Current

IT Specialist

Unilever
05.2023 - 10.2023

IT Specialist

Microsoft
03.2019 - 05.2023

IT Support Engineer

Blu5 View Pte Ltd
05.2016 - 02.2019

Diploma of Higher Education - Business Administration

Republic Polytechnic of Singapore

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Ffion Phei Wen LimSenior Application Specialist