Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Languages
Interests
Timeline
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Fevriena Marwan

Fevriena Marwan

Summary

Possess versatile skills in project management. Detail-oriented professional with extensive experience at BP De Silva Holdings (Singapore, Sri Lanka and international), excelling in executive support and confidential file management. Proven ability to enhance operational efficiency through effective prioritization and time management. Adept at travel arrangements and business correspondence, ensuring seamless communication across teams. Strong problem-solving skills drive exceptional customer service. Calm and Positive thinking.

Overview

33
33
years of professional experience

Work History

Secretary to the Executive Director

BP De Silva Holdings
05.2022 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, checking email and taking the initiative on what is important and urgent.
  • Scheduled appointments and conducted follow-up calls.
  • Making travel arrangements, including tickets, accommodation etc.
  • Day to day operations and maintaining office is running smoothly.
  • Taking minutes of meeting.
  • Composing correspondences
  • Arrange and confirm appointments
  • Maintaining calendars both in Singapore and Sri Lanka
  • Being the mind for my boss on day to day basis.


Personal Assistant

Capella Hotel
11.2017 - 04.2021


  • Replying to emails and other correspondences.
  • Arranging travel documentations and accommodations, including visa and tickets for business and personal.
  • Preparing monthly reports to management on budgets.
  • Ensuring guests satisfaction, addressing inquiries, resolving issues, and coordinating with other departments to enhance guest experience.
  • Building rapport with guests to foster a positive and memorable experience.
  • Working together with relevant department to ensure the guest's requirement and needs are met.
  • Develop and maintain a filing system


Administration Executive

Exklusiv Auto Services Pte Ltd
04.2003 - 04.2005
  • Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
  • Handled incoming correspondences and feedback to senior technicians on queries and requests.
  • Scheduling appointments and meetings for Managements and handling logistic issues.
  • Continually sought methods for improving daily operations, communication with clients, recordkeeping and data entry.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies etc.


Cabin Crew Member

Singapore Airlines Ltd. / ADR
01.1997 - 08.2002
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.

Admin Assistant

C. K. Tang Limited
01.1992 - 10.1997
  • Providing administrative support to team and Store Planning Manager in day to day running of office matters.
  • Maintained sufficient inventory and ordering or stationeries supply.
  • Scheduling appointments and follow-up calls to contractors etc

Education

High School Diploma -

Ontrak Training Centre
Park Mall
09-1994

High School Diploma -

Yishun Secondary
Yishun
12-1981

Skills

  • Customer service

  • Appointment scheduling

  • File management

  • Document preparation

  • Calendar management

  • Complex Problem-solving

  • Spreadsheet management

  • Appointment coordination

  • Inter-office communications

  • Minute taking

  • Meeting coordination

  • Expense tracking

  • Travel arrangements

  • Business correspondence

  • Cross-functional communication with Sri Lanka

  • Task prioritization

  • Executive support

  • Prioritization and time management

  • Confidentiality

  • Letter writing

  • Fast learner

  • Multitasking and time management

  • Critical thinking

  • Microsoft office

  • Clear communication

  • Excel spreadsheets

  • Verbal and written communication

  • Office administration

Accomplishments

Best Employee in Capella in the year 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Interests

Swimming, Brisk Walking

Reading

Quiet time

Timeline

Secretary to the Executive Director

BP De Silva Holdings
05.2022 - Current

Personal Assistant

Capella Hotel
11.2017 - 04.2021

Administration Executive

Exklusiv Auto Services Pte Ltd
04.2003 - 04.2005

Cabin Crew Member

Singapore Airlines Ltd. / ADR
01.1997 - 08.2002

Admin Assistant

C. K. Tang Limited
01.1992 - 10.1997

High School Diploma -

Ontrak Training Centre

High School Diploma -

Yishun Secondary

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Fevriena Marwan