Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ferhad Feroz

Summary

Versatile and results-driven professional with a proven track record at Raffles Institution, adept in laboratory operations and equipment maintenance. Skilled in SAP systems and known for a positive attitude and excellent communication abilities. Excelled in team collaboration and significantly enhanced operational efficiency.

Overview

8
8
years of professional experience

Work History

Lab Analyst

SGS
10.2024 - Current
  • Conducting analyses in the lab in accordance with regulations and procedures, both internal and regulatory.
  • Recording, processing and evaluating data from work such as tests and analyses that have been completed, using appropriate information systems.
  • Keeping up to date about any changes in procedures, both company and regulatory.

Laboratory Officer

Raffles Institution
07.2024 - 09.2024
  • Engage in day-to-day operations of the laboratory, coordinating with various labs, vendors, and service providers to ensure seamless operation.
  • To assist in laboratory duties such as equipment maintenance, maintaining inventory, purchase of
    consumables and preparation of laboratory reagents/supplies, including laboratory cleaning and waste disposal.
  • To handle samples
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Mechanic

Tom's Tyre
09.2023 - 09.2023
  • Maintain equipment and tools in good condition.
  • Conduct regular maintenance on machinery, systems, and vehicles.
  • Regular servicing of machinery and vehicles.
  • Undertake other duties as assigned.

Server

Fish & Co.
07.2023 - 09.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Responsible in setting up the restaurant.
  • Provide outstanding service and hospitality to guests.

Warehouse Assistant

Maersk Logistics
07.2023 - 08.2023
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Efficiently and accurately pack products for shipment.
  • Ensure packages are securely sealed and labeled correctly.
  • Maintain a clean and organized packing area.
  • Assist with inventory management as needed.

Barista

Starbucks
04.2023 - 04.2023
  • Welcome customers warmly in a friendly manner, explain our coffee menu and answer questions
    effectively.
  • Educates customers through conversation, by describing and comparing coffee beverages, coffee beans and brewing equipment and accessories when necessary.
  • Sell and promote coffee consumption through educating customers.
  • Take and pass on customer orders accurately and efficiently.

Warehouse Packer

MES
02.2023 - 02.2023
  • Reviewed orders to verify products met specifications.
  • Prepare finished products for packaging and shipment.
  • Checking that the items they need to pack are present before wrapping them securely according to company standards or requirements, then loading up the goods on pallets ready for shipping.

Production Technician

Identiv
01.2023 - 01.2023
  • Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
  • Operate production machine
  • Perform periodic checks on equipment and solve problems as detected.
  • Work with others in order to ensure that equipment is in proper working order.
  • Observe and follow company safety rules and regulations

IT Support Engineer

Immigration Checkpoint Authority
11.2022 - 11.2022
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Install, configure, test, maintain, monitor, and troubleshoot PCs, Servers, and Network hardware.
  • Provide technical support to staff on hardware and software issues.
  • Troubleshoot network connectivity issues and assist in resolving network-related problems.
  • Collaborate with the IT team to implement and maintain security protocols and measures.
  • Document hardware configurations, troubleshooting steps, and resolutions for future reference and knowledge sharing.
  • Liaise with PC equipment vendors for purchase of PCs, Server and Network hardware products.

Stock Taker

Watson
10.2022 - 10.2022
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Receive product on our shipping docks, move the product to the appropriate shelves in our warehouse and then distribute the product throughout the sales floor.

Manufacturing Technician

Thermo Fisher Scientific
07.2022 - 07.2022
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Assist engineers with their daily task in the factory
    Participate in maintenance and manufacturing activities
  • May provide support duties for one or more manufacturing processes as required.
  • Maintain tools and inventories in good storage.
  • Ensure that quality product is manufactured on schedule within customer requirement
  • Complying with standards, regulations, and safe work practices
  • Undertake any other duties as assigned

Brand Ambassador

Changi Airport Group
06.2022 - 07.2022
  • Communicated product information with confidence and educated consumers about company.
  • Establishing and maintaining relationships with vendors and merchants that sell the company’s products or services
  • Monitoring feedback from customers and escalating complaints to the company’s marketing department

Administrative Executive

Khoo Teck Puat Hospital
02.2022 - 03.2022
  • Provides administrative support to ensure efficient office operations.
  • Maintains physical and digital filing systems.
    Responds to emails and other digital queries and correspondence.
  • Prepares meeting agendas and takes meeting minutes.
  • Works closely with other administrative staff and supports other colleagues as needed.

Store Member

Gelatissimo
11.2021 - 12.2021
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Provides excellent customer service, making sure the floor is kept in good condition, and operating the cash register.

Customer Service Associate

Changi Travel Services
06.2021 - 10.2021
  • Responded proactively and positively to rapid change.
  • Handles customer's enquiries
    Assist in the documentation of operational procedures
  • Respond promptly to and record details of customer enquiries
  • Handle and resolve issues raised by customers and record details of actions taken
  • Escalate requests and unresolved issues to management

Safe Distancing Ambassador

IKEA
05.2021 - 05.2021
  • My role was to remind businesses and people of safe distancing measures, such as wearing a mask and leaving sufficient space when queuing.
  • Built and maintained positive relationships with public by utilizing strategic plans.

Procurement Assistant

Micron Semiconductor Asia Operations
12.2019 - 03.2021
  • Assisted in evaluating and analyzing offers received from suppliers and service providers.
  • Organized distribution plans, delivery locations and technical specifications for Product.
  • Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
  • Procured goods and supplies while adhering to strict industry rules and procedures.
  • Customer Support: Act as the first point of contact for customer inquiries via phone and email, providing
    prompt and courteous support. Escalate technical issues to the relevant teams when necessary.
  • Billing and Invoicing: Handle monthly billing processes, ensuring accurate and timely invoicing for our
    services. Work closely with the sales and finance teams to address any billing discrepancies.
  • Vendor Management: Maintain up-to-date records and reports on vendor performance, ensuring
    compliance with service level agreements (SLAs). Coordinate with vendors for issue resolution and
    service improvements.
  • Reporting: Prepare and present regular reports on customer service metrics, billing accuracy, and vendor
    performance to management.
  • Process Improvement: Continuously identify opportunities to improve operational efficiency, customer
    satisfaction, and internal workflows.
  • Database Management: Manage and update customer and vendor databases, ensuring accuracy and
    security of data.
  • Compliance: Ensure all activities comply with legal and company policies, particularly in data protection
    and privacy.

Intern

Parkway Shenton Medical Clinic
07.2016 - 12.2016
  • Sorted and organized files, spreadsheets, and reports.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Assist in the clinical management of patients and undertake clinical duties for the Unit under
    the supervision and direction of the licensed doctor.

Education

Associate of Applied Science - Biotechnology

Republic Polytechnic
Singapore
05-2017

Skills

  • Good command of written and spoken English
  • Ability to multi-task,prioritize and manage time effectively
  • Familiar with SAP system and practices
  • Positive working attitude,good communication and interpersonal skills
  • Ability to work effectively as a team player and independently
  • Meticulous attention to detail

Timeline

Lab Analyst

SGS
10.2024 - Current

Laboratory Officer

Raffles Institution
07.2024 - 09.2024

Mechanic

Tom's Tyre
09.2023 - 09.2023

Server

Fish & Co.
07.2023 - 09.2023

Warehouse Assistant

Maersk Logistics
07.2023 - 08.2023

Barista

Starbucks
04.2023 - 04.2023

Warehouse Packer

MES
02.2023 - 02.2023

Production Technician

Identiv
01.2023 - 01.2023

IT Support Engineer

Immigration Checkpoint Authority
11.2022 - 11.2022

Stock Taker

Watson
10.2022 - 10.2022

Manufacturing Technician

Thermo Fisher Scientific
07.2022 - 07.2022

Brand Ambassador

Changi Airport Group
06.2022 - 07.2022

Administrative Executive

Khoo Teck Puat Hospital
02.2022 - 03.2022

Store Member

Gelatissimo
11.2021 - 12.2021

Customer Service Associate

Changi Travel Services
06.2021 - 10.2021

Safe Distancing Ambassador

IKEA
05.2021 - 05.2021

Procurement Assistant

Micron Semiconductor Asia Operations
12.2019 - 03.2021

Intern

Parkway Shenton Medical Clinic
07.2016 - 12.2016

Associate of Applied Science - Biotechnology

Republic Polytechnic

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Ferhad Feroz