FERDINAND DIMAS

Platform (June 2021 – November 2024):

• Managed Messaging, Discovery/User Engagement, and Membership.

CS Experience + Retention and Ecosystem (November 2024 – May 2025):

• Managed Messaging, Membership, Loyalty, Customer Service Experience, and Front-End Teams. During this period I also led ecosystem projects (BliBliTiket unification).

CS Experience + Retention and Ecosystem + RnD (May 2025 – March 2026):

• Managed Messaging, Membership, Loyalty, Ecosystem, Customer Service Experience, Front-End Teams, and RnD. Managed 40-something engineers across 6 teams and 2 departments.

Customer Service Fulfillment (March 2026 – Now):

• Managed Messaging, Customer Service Experience, and Order.

Results & Achievements:

• Reduced operational costs for owned services by up to 80% by optimizing service performance and slimming the architecture.
• Successfully delivered the BliBliTiket Membership Unification Project, generating a profit of up to 10 million USD for the BliBliTiket group in under 3 months.
• Managed high traffic from major campaigns, handling up to 5 million RPM in user sessions during sales.
• Directed the planning and execution of the migration and merging of over 30 million user accounts from four different entities (Tiket, BliBli, Ranch Market, DekoRuma, and other smaller subsidiaries within the group).
• Standardized and finalized documentation across more than 30 owned services.
• Decreased employee turnover and significantly improved overall job satisfaction through active people management.
• Provided comprehensive reports and strategic insights to the VP and Tech Director.

Scope of works:

• Led a team of 19, managing timelines and ensuring quality product delivery in collaboration with QA, product, and engineering teams.
• Designed system architectures and facilitated third-party integrations.
• Managed resources, conducted interviews, and actively supported team members’ personal and professional growth.

Results & Achievements:

• Build Tiket CS Experience including revamp of Help Center, Push Notifications and Inbox system; rebuild and standardization of Tiket Messaging System (Email, SMS, and Whatsapp services)

• Led technology section, problem-solving, and database/application structure design to ensure timely project completion with minimal errors.
• Managed development timelines, assigned tasks, and gathered user requirements, maintaining high team morale and encouraging the adoption of new technologies.
• Involved in key projects including Revamp Jalan Tikus Web (PHP Phalcon, ReactJS); Jalan Tikus API and Microservice; Social Media Automation (Python); and BaBe Contributor Plagiarism Checker (Java Microservices, Spring Boot, Gradle, RabbitMQ).

• Worked as an IT consultant for Indocyber Global Teknologi.
• Responsibilities included daily system maintenance, system development, system analysis, Oracle form/database development, web development, mobile application development, and web service development.