Fenny Sim
Summary
Dedicated Housekeeping Coordinator/Supervisor with four years of experience in the hospitality industry, specializing in team leadership and operational efficiency. Skilled in maintaining high standards of cleanliness, training staff, and implementing effective processes to enhance guest satisfaction. Passionate about creating a welcoming environment and ensuring exceptional service. Seeking to leverage my expertise in a challenging role within a dynamic hotel setting.
Eager to explore new career opportunities that challenge my skills and allow me to contribute to a team-oriented environment. I am committed to continuous learning and professional growth, seeking to apply my experience in housekeeping supervision to new and dynamic settings within the hospitality industry
Overview
8
8
years of professional experience
Work History
Housekeeping Coordinator
Amara Hotel
01.2020 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
Service Crew Member
McDonald's
06.2016 - 01.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Operated cash register to ring up final bill and process various forms of payment.
Intern
Tambuah Mas
04.2019 - 11.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in the f&b industry, applying learned concepts directly into relevant work situations.
- Handled cashiering duties.
- Gained hands-on experience from both back and front of house.
Education
No Degree - Hospitality Operations
Institute of Technical Education ( West )
Choa Chu Kang02.2021
No Degree -
Queenstown Secondary School
Queenstown Estate12.2018
Skills
- Ordering cleaning supplies
- Guest Relations
- Supply Inventory Management
- Training and mentoring
- Department coordination
- Staff evaluations
- Scheduling expertise
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Professional Communication
- Documentation And Reporting
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese ( Hokkien )
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Malay
Elementary (A2)
Timeline
Housekeeping Coordinator
Amara Hotel
01.2020 - Current
Intern
Tambuah Mas
04.2019 - 11.2019
Service Crew Member
McDonald's
06.2016 - 01.2020
No Degree - Hospitality Operations
Institute of Technical Education ( West )
No Degree -
Queenstown Secondary School