Fennie Wong
Summary
Proven Order Management Specialist with a track record of enhancing customer satisfaction and streamlining order processes at Merck Sharp and Dohme Asia Pacific Pte Ltd. Excelled in fostering long-term client relationships and proficient in MS Office, demonstrating exceptional problem-solving and teamwork skills. Achieved significant improvements in order fulfillment accuracy and processing metrics.
Overview
18
18
years of professional experience
Work History
Order Management Specialist
Merck Sharp and Dohme Asia Pacific Pte Ltd
05.2006 - Current
- Supported Market planners by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Interfaced with planners, supply sites and functional groups to facilitate order flow and meet processing metrics.
Education
O Level -
Bukit Ho Swee Secondary School
12.1991
Skills
- Order process management
- Order Fulfillment
- Returns processing
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- MS Office
Timeline
Order Management Specialist
Merck Sharp and Dohme Asia Pacific Pte Ltd
05.2006 - Current
O Level -
Bukit Ho Swee Secondary School
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