Fengze Yang
Summary
Dynamic retail professional with a proven track record at Challenger and Samsung, excelling in customer service and engagement. Skilled in cross-selling techniques and problem-solving, I effectively enhanced customer experiences and drove sales growth through personalized interactions and strategic merchandising. Known for fostering teamwork and maintaining a positive environment, I thrive in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate (PT)
Challenger
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Brand Promoter (PT)
Adecco Samsung
Singapore
11.2022 - 01.2025
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
- Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand's offerings.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
F&B Associate (PT)
DonKing
06.2021 - 05.2022
- Collaborated with team members to ensure smooth operations during peak service hours.
- Maintained positive relationships with vendors, ensuring timely deliveries and consistent product quality.
- Promoted a safe working environment by adhering to strict sanitation guidelines and food safety standards.
- Reduced waste by closely monitoring product levels and rotating stock appropriately.
- Managed high-stress situations calmly while resolving any issues that arose during shift operations.
Education
Diploma - Chemical And Green Technology
Nanyang Polytechnic
Singapore05.2018
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer engagement
- Cross-selling techniques
- Friendly and outgoing
- Reliability and punctuality
Timeline
Brand Promoter (PT)
Adecco Samsung
11.2022 - 01.2025
Retail Sales Associate (PT)
Challenger
10.2022 - Current
F&B Associate (PT)
DonKing
06.2021 - 05.2022
Diploma - Chemical And Green Technology
Nanyang Polytechnic