Felix Chan
Digital Transformation Leader In Banking
Overview
3
3
Languages
28
28
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Education
BBA - Finance
UNIVERSITY OF CALGARY
CANADA 01.1992 - 06.1996
Summary
A highly accomplished banking and consulting professional with over 25 years of experience, specializing in digital transformation and the strategic application of exponential technologies, data, and analytics. Proven track record in product development and management, delivering innovative digital services across 12 markets. Spearheaded open banking initiatives in Singapore and Thailand, pioneering platforms for key use cases such as invoice presentment, fraud registries, ESG reporting, and national identity authentication.
Renowned for delivering data-driven, market-leading solutions, including award-winning projects such as digital onboarding for API services. Successfully managed large-scale projects, consistently delivering on time and within budget. Deep expertise in data analytics has enabled the creation of tailored solutions for SMEs and multinational corporations, particularly in finance and treasury management, ERP, and ecosystem integration.
As a hands-on, strategic leader, consistently guided teams to manage and deliver complex projects aligned with organizational objectives. Known for fostering high standards, operational excellence, and collaborative environments, driving transformative outcomes across the region. This leadership approach, coupled with a focus on innovation, ensured the seamless execution of large-scale digital initiatives while maximizing customer adoption and delivering sustained business growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Skills
Program Management
Work History
Director of Strategy and Operations
PRICEWATERHOUSECOOPERS
01.2025 - Current
- Provide advisory services for banks in ASEAN, helping them navigate strategic initiatives in payments modernization, branch transformation, loan origination, digital services, CRM, and core banking modernization.
- Develop target operating models and digital transformation strategies to improve banking efficiency and customer experience.
- Engage with senior executives and stakeholders to align digital initiatives with business goals.
- Secured a major deal with a state-owned bank in Vietnam to conduct a payment target operating model assessment, defining its future-state payments strategy.
- Leading a target operating model project for IT procurement at a large Japanese bank, optimizing vendor selection and procurement efficiency.
Director in Consulting
DELOITTE CONSULTING PTE LTD
05.2018 - 11.2023
- Responsible in helping organizations to identify and executing transformation opportunities in business, technology and operations for banking industry across multiple service areas such as digital services, payments, and customer life cycle with data and exponential technologies.
- Successfully established myself as trusted advisor, unlocking new strategic accounts through relationships with key decision makers. This led to securing multi-year contracts, offering solutions tailored specifically to address their unique business challenges.
- Served as product innovation coach for leading Indonesian bank within Transaction Banking unit, providing expertise in external research, business case development, product value proposition, and return on investment analysis. Topics included ecosystems, blockchain, and industry specific solutions.
- Program managed and developed solution for regional bank in digitization of client life cycle with significant impact to client experience, RMs and operations productivity from acquisition, onboarding, transacting to servicing.
- Developed and designed Open Banking business strategy, capabilities and solution architecture for state-owned bank to gain first mover advantage and capture market share.
- Developed and designed industry digital utility business model, governance model, capabilities and conducted IT feasibility assessment for national payment infrastructure provider with use cases in electronic Know-Your-Customer, Invoice Presentment, Fraud and ESG registries, and alternative credit scoring model.
- Program Director for industry in digitization of Direct Debit Authorization with cloud and APIs technologies and delivering solution from 4 weeks turnaround time to instant fulfillment.
- Digitized API customer onboarding with digital and cloud-based solution for regional bank with more than 50% improvement to turnaround time and lower cost to serve.
- Led API digital transformation for regulator in development of API Marketplace, CICD process, internal and external consumption, adoption and monetization.
Head of Corporate Technologies & Digital Services
DBS BANK LTD
07.2017 - 05.2018
- Responsible for country's Corporate Banking Technologies and Digital Services in corporate and retail banking.
- Responsible for country's regional applications such as Digital Services, Cash Management, Trade Finance, Custody, and up to 5 local applications.
- Drove country technology strategy, objectives, and provide end to end technology services to meet transformation objectives.
- Aligned to regional technology strategy and managed country technology investment and maintenance budget.
- Project managed HKMA FPS (Faster Payment Service) and appointed as senior representative as liaison with HKMA.
- Responsible for rollout of regional system in country including payment processor and migration of data center to private cloud.
- Co-created solutions with business and operations which are customer centric through practice of Agile.
- Resolved incidents with root cause analysis and implemented preventive actions for rapid detection and minimize future occurrences.
Head of Digital Services
DBS BANK LTD
04.2005 - 07.2017
- Responsible for corporate end-to-end digital services from internet and mobile banking, Host-to-Host to APIs across 12 markets.
- Implemented solution to handle throughput of 110Mio transactions with more than 70% STP rate annually through delivery of Cash Management, Trade Finance, Foreign Exchange and other services from corporate customers.
- Centralized regional applications and operations to gain economies of scale, rapid time to market and harmonized customer experience.
- Implemented regional center of excellence in user acceptance testing, standardization of operation process and live verification for governance and control.
- Increased digital adoption with annual growth of 20% in digital customer acquisition with channel revenue of over $4.0 Mio through new service offerings and significant productivity gains.
- Delivered many first in market innovative solutions ranging from digital security token, integrations with cloud service providers to back-office modernization with transactional data store, payment hub, and modularization of solution components for rapid time to market.
- Spearheaded and delivered regional regulatory / industry compliance projects on time including MAS 2 Factor Authentication, MAS and HKMA Real-Time Payments, ISO20022 upgrade, FSC FX Reporting, and BI Tax Real-Time Tax Payment.
- Journey manager for customer and employee experiences in digital banking with techniques such as interviews, focus groups, research, design of prototypes, user validation and implementation.
- Led re-platform of internet banking project with $25Mio budget over 2 years and received numerous Innovation awards.
- First in market to implement Mobile Corporate Banking for corporate and received excellence and cutting=edge awards
- Implemented step up security such as M-Challenge and Post Transaction notifications for high value transactions to safeguard customers against fraud.
Digital Product Manager
DBS BANK LTD
07.2003 - 03.2005
- Primarily responsible for managing and developing GIRO and Corporate Internet Banking products in Corporate Banking.
- Pioneered establishment of Corporate Internet Banking commercialization and operation framework across Cash Management and Trade Finance services.
- Developed file conversion tool for customers to send Payroll or Bulk GIRO transactions for processing.
- Migrated more than 500 customers on diskettes to self-service digital services and increase of product holdings and cost savings in manpower.
- Clinched and implemented major Cash Management deals with ERP integrations from customers in public sector, large corporate and multi-nationals.
- Developed customer implementation methodology for Corporate Internet Banking with defined service level agreements.
Business Solutions Consultant
ARIBA SINGAPORE PTE LTD
01.2000 - 06.2003
- Pre-Sales of Enterprise Spend Management solutions to prospect with spend analysis, procurement, sourcing and category management requirements in Asia Pacific.
- Provided procurement consultancy including analysis in procurement best practice such as supplier rationalization, contract compliance, spend visibility, sourcing strategy, supplier performance and business process optimization.
- Conducted discovery workshops to identify pain points and definition of procurement strategy aimed at improving cost and governance.
- Partnered with major enterprise application integration solution providers such as TIBCO, WebMethods, IBM, and BEA in proposing integration solutions to customers' backend applications.
- Clinched multi-million-dollar deals in this region across public sector, conglomerates, and logistics industry.
Head of Solution Delivery
ABN AMRO BANK N.V
01.1999 - 08.2000
- Responsible for implementation of Cash Management solutions to corporate customers with team of 3 in Singapore.
- Pioneered rollout of new Cash Management capabilities such as lockbox, direct debit authorization migration and liquidity management.
- Liaised with customers' vendors and finance team for system integration with ERP systems such as SAP, Oracle, ACCPAC, Sun Financial System.
- Exceeded KPIs and received Best Country award across 16 markets for 2 consecutive years.
- Defined service level agreements with all related departments to ensure seamless customer implementation of Cash Management solutions.
Client Implementation & Management Trainee
ABN AMRO BANK N.V
01.1997 - 01.1999
- Implemented Electronic Banking system for corporate clients involving installation, training and servicing of Cash Management and Trade Finance services.
- Implemented automation of check book ordering system and improved on cost to serve.
- Developed more than 200 banking services and branches workflow for process reengineering during Core Banking implementation.
Certification
National Council on Strength & Fitness Certified Personal Fitness Trainer - Health Fitness Instructor (CPFT-)
Languages
English
Advanced
Chinese (Cantonese)
Intermediate
Chinese (Mandarin)
Intermediate
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