Felisya Emelda
Singapore
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Lovisa
10.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Sales Associate
Cotton on Kids
11.2023 - 12.2024
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Nlevel - Mechanical Engineering
Ite East College
10 Simei Ave, Singapore 486047Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Money handling
- Stocking and receiving
- POS system operations
- Stock replenishment
- Sales goals attainment
Languages
English
Upper intermediate (B2)
Timeline
Retail Sales Associate
Lovisa
10.2024 - Current
Retail Sales Associate
Cotton on Kids
11.2023 - 12.2024
Nlevel - Mechanical Engineering
Ite East College
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