Felicia Zhou
Summary
A keen learner with strong interpersonal skills. Highly adaptable to changes. Able to work well independently, as well as in teams and enjoy challenges. Proven track record of success in supporting C-level executives in a fast-paced, dynamic work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Corporate Support and Community Experience Manager
WPP
09.2023 - Current
- Deliver comprehensive office management and administrative support to the APAC Corporate Leadership Team, ensuring smooth day-to-day operations
- Foster strong relationships with employees and stakeholders to enhance engagement and improve their overall experience within WPP and drive business goals
- Plan, execute, and manage internal campaigns, events, and initiatives to drive community participation and strengthen brand loyalty
- Work closely with marketing and communication teams to ensure a unified brand message
Personal Assistant
WPP Singapore Pte Ltd
08.2016 - 09.2023
- Reported to the Global Chief Strategy/Digital Officer (Aug 2016 - Apr 2018), managing emails, communications, and ensuring confidentiality of sensitive information
- Organized high-level global annual meetings in the U.S
- For C-suite executives, handling logistics, invitations, agendas, presentations, catering, and follow-ups
- Coordinated extensive travel arrangements across APAC and global regions for executives
- Hosted and managed business breakfasts, lunches, and dinners for senior leadership
- Reported to the Director of Corporate Development/M&A, APAC, and Director of Transaction Services/Country Finance Director, Indonesia
- Provided high-level administrative support, including managing complex daily schedules, prioritizing diary requests, and organizing regular review calls
- Prepared executives' expense reports and reimbursement requests
Executive Assistant
IMRB Millward Brown International Pte. Ltd.
10.2015 - 08.2016
- Provided executive support to the Managing Director, Finance Director, and Chief Client Officer, SEA
- Independently managed dynamic schedules, travel arrangements, visa applications, and meeting agendas with regional directors
- Processed expense claims and approvals for three stakeholders
- Coordinated over 10 monthly internal update calls for the SEA region, uploading minutes to OneDrive and tracking action items with directors
- Oversaw weekly payment approvals across SEA for the Finance Director
- Collaborated with Client Service Directors and facilitated follow-up meetings with clients
- Organized internal and external training sessions and workshops
- Actively contributed to the company's fun committee, brainstorming event ideas and serving as an emcee for corporate functions
Executive Assistant
GroupM Asia Pacific Holdings Pte Ltd
08.2010 - 10.2015
- Supported the Regional Chief Financial Officer (CFO), Asia Pacific
- Managed the Finance webpage and organized monthly Finance meetings and calls across 15 APAC markets
- Coordinated large-scale regional conferences at local and international venues
- Reviewed documents for Regional CFO approval and authorized travel requests on their behalf
- Planned market visits, prepared agendas, and scheduled internal and external meetings
- Monitored and responded to select emails, prioritizing urgent matters for the Regional CFO
- Fully managed the Regional CFO's calendar, including personal tasks and errands
- Arranged comprehensive travel logistics, including flights, hotels, and visa applications, for the CFO and a team of 8 frequent travelers
Personal Assistant
GroupM Asia Pacific Holdings Pte Ltd
04.2008 - 08.2010
- Reported to Regional Group HR Director
- Supported Regional COO, CFO, and CIO
- Managed CFO's calendar
- Arranged travel (flights, hotels) and prepared Travel Requests
- Coordinated large-scale internal training and budget meetings, both locally and overseas
- Created PowerPoint presentations
- Managed travel expense claims
- Organized regional conference calls
- Managed office stationery and pantry supplies
- Verified hotel and stationery invoices
- Handled general administrative tasks for the regional office
- Led team organizing Christmas and office parties within budget
Education
Bachelor Of Arts - Business Management
Edinburgh Napier University
12.2022
Diploma - Business Administration
PSB Academy
03.2011
Skills
- Leadership
- Teamwork
- Fast Learner
- Initiative
- Problem-solving
- Critical thinking
- Flexibility
- Adaptability
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Corporate Support and Community Experience Manager
WPP
09.2023 - Current
Personal Assistant
WPP Singapore Pte Ltd
08.2016 - 09.2023
Executive Assistant
IMRB Millward Brown International Pte. Ltd.
10.2015 - 08.2016
Executive Assistant
GroupM Asia Pacific Holdings Pte Ltd
08.2010 - 10.2015
Personal Assistant
GroupM Asia Pacific Holdings Pte Ltd
04.2008 - 08.2010
Diploma - Business Administration
PSB Academy
Bachelor Of Arts - Business Management
Edinburgh Napier University
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