Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Tay

Summary

Versatile and enthusiastic individual with a foundation in pastry making and an academic background in counselling.

Overview

2
2
years of professional experience

Work History

Content Creator

  • Spearheaded engaging and entertaining live streaming sessions of various video games, fostering an interactive audience while maintaining a consistent streaming schedule.
  • Implemented strategies and tactics to grow followers on social media channels.
  • Showcased creative prowess and technical proficiency through the use of innovative overlays, graphics, and stream enhancements to elevate the production quality of live streams, capturing and retaining viewer engagement.
  • Skillfully managed various aspects of content creation, including video editing, thumbnail design, and content planning.
  • Stayed informed about the latest trends and developments not only within the gaming community but also worldwide, ensuring a holistic understanding of current events and global dynamics, which was leveraged to fine-tune content strategy effectively.
  • Actively sought and used constructive criticism from viewers to drive professional growth.
  • Deescalating negative or malicious users online.

Front Desk

Lion Peak Pte Ltd
  • Front Desk Receptionist at a quarantine hotel during the COVID-19 pandemic, providing essential services to ensure the safety and comfort of guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected room deposits, fees, and payments.
  • Expertly managed the delivery of customized bento meals, meticulously attending to the specific needs and preferences of guests, while also coordinating the procurement and timely delivery of necessary supplies to meet their requirements.
  • Vigilantly implemented strict hygiene and sanitation protocols, including regular disinfection of guest rooms, common areas, and high-touch surfaces, adhering to the highest safety standards to safeguard the well-being of both guests and staff.

Intern

Institute Of Technical Education
10.2020 - 03.2021
  • Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
  • Scaled out and mixed ingredients according to recipes and procedures.
  • Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
  • Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
  • Maintained well-organized mise en place to keep work consistent.
  • Followed food safety standards when handling ingredients.

Intern

Institute Of Technical Education
04.2019 - 06.2019
  • Skillfully crafted a wide range of cakes and pastries with precision, consistently meeting the high-quality standards of the school's cafe.
  • Played an integral role in the preparation of pastries for visiting secondary schools.
  • Proficiently created chocolate decorations, demonstrating chocolate tempering techniques, enhancing the visual appeal of confectionery offerings.
  • Demonstrated strong teamwork and organizational skills by actively participating in school events, contributing to the success of various gatherings and enhancing the school's reputation.


Intern

Singapore Marriott Tang Plaza Hotel
01.2019 - 03.2019


  • Assisted in the efficient setup and arrangement of buffet tables, ensuring a visually appealing and organized presentation.
  • Skillfully prepared mise en place, demonstrating meticulous attention to detail and a commitment to culinary excellence.
  • Proficiently baked a wide variety of pastries, adhering to established recipes and maintaining the highest quality standards.
  • Executed precise plating techniques to enhance the overall presentation of dishes on the buffet table, contributing to a memorable dining experience for customers.

Education

Diploma - Counselling

Kaplan
Singapore

Higher Nitec - Pastry And Baking

Institute of Technical Education
Singapore
2021

Nitec - Pastry And Baking

Institute of Technical Education
Singapore
2019

Skills

  • Pastry Preparation
  • Adaptive and Creative
  • Customer Service
  • Guest Relations
  • Conflict Resolution
  • Research
  • Social Media Marketing
  • Content Creation
  • Organization and Time Management

Timeline

Intern

Institute Of Technical Education
10.2020 - 03.2021

Intern

Institute Of Technical Education
04.2019 - 06.2019

Intern

Singapore Marriott Tang Plaza Hotel
01.2019 - 03.2019

Content Creator

Front Desk

Lion Peak Pte Ltd

Diploma - Counselling

Kaplan

Higher Nitec - Pastry And Baking

Institute of Technical Education

Nitec - Pastry And Baking

Institute of Technical Education

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Felicia Tay