Felicia Ong
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Tutor
Mindflex Home Tuition
06.2022 - Current
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
- Assisted students with time management strategies, improving their ability to complete assignments efficiently.
- Bolstered student confidence by providing constructive feedback and celebrating academic achievements.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring optimal understanding of material.
- Guided students through practical applications of learned concepts, solidifying understanding and preparing them for real-world scenarios.
- Met with parents to discuss student progress and address concerns.
HR Intern & Claims Admin
RT Appraisal
12.2021 - Current
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Negotiated settlements with policyholders, balancing their needs with the financial interests of the company.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Founder of Online Baking Business
Crumbl
12.2021 - Current
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
- Sponsored SMU New Dawn 2024 event with bakes and vouchers
- Nurtured from humble home-based bakery to owning a small baking studio
Barista
Starbucks
12.2021 - 06.2022
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Retail Associate
Uniqlo
11.2019 - 02.2020
- Increased sales revenue by offering targeted promotions and upselling related items.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
GCE Alevel - H2 Chemistry,H2 Economic,H2 Mathematics,H1 History
Tampines Meridian Junior College
21 Pasir Ris Street 71, Singapore 51879911.2021
GCE O Level -
Pasir Ris Crest Secondary School
1 Pasir Ris Street 41, Singapore 51893411.2019
Skills
- Strategic Thinking
- Innovative Mindset
- Inventory Management
- Resource Allocation
- Product Development
- Excellent Communication
- Problem-solving aptitude
- Marketing Strategies
Websites
Certification
Teng Academy Grade 7 Distinction in Chinese Instrument, Ruan
Baking
My baking hobby turned into a thriving small business, fueled by a passion for creating delectable treats. Starting from my kitchen, I ventured into local markets and events, building a loyal customer base. Despite challenges, I persevered, learning valuable lessons in entrepreneurship and resilience. Beyond profits, the joy of spreading happiness through my baked goods was the ultimate reward. This journey taught me the power of passion and determination in achieving dreams. Though small in scale, my baking business left a lasting impact, proving that following one's heart can lead to sweet success. I bake macrons, cookies and nougats :)
Timeline
Private Tutor
Mindflex Home Tuition
06.2022 - Current
HR Intern & Claims Admin
RT Appraisal
12.2021 - Current
Founder of Online Baking Business
Crumbl
12.2021 - Current
Barista
Starbucks
12.2021 - 06.2022
Retail Associate
Uniqlo
11.2019 - 02.2020
GCE Alevel - H2 Chemistry,H2 Economic,H2 Mathematics,H1 History
Tampines Meridian Junior College
GCE O Level -
Pasir Ris Crest Secondary School
Teng Academy Grade 7 Distinction in Chinese Instrument, Ruan
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