Hi, I’m
FELICIA LIM
Summary
Self-motivated sales professional experienced in both technical and non-technical, fast-paced team environments. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on relationship building, closing and exceeding client expectations.
Overview
11
years of professional experience
Work History
Olympus Singapore Pte Ltd
Sales Executive, Medical Device
07.2022 - Current
Job overview
- Exceeded half-yearly and annual targets (achieved account revenue growth of 125% YOY) consistently through diligent prospecting and tailored product presentations across 25 domestic accounts.
- Expanded market share with strategic territory planning and targeted prospecting.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Identified upselling opportunities within existing accounts by staying informed about clients' evolving needs and requirements.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Collaborated with internal teams, such as field service and customer support, to ensure seamless client experience throughout the sales process.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Attended industry conferences (e.g. GIHep, IDDR and APSR) to network with potential clients, expanding business opportunities within the market.
- Leveraged extensive product knowledge to articulate compelling value propositions that resonated with prospective customers'' needs and pain points.
Prima Deli
Salesperson (Part-time)
06.2013 - 06.2022
Job overview
- Managing customer relations, successfully resolving issues within first call
- Adapt to adverse situations
- Provide product recommendations.
Cytiva, Global Life Science Solutions Singapore
Engineering Intern
12.2020 - 06.2021
Job overview
- Oversee on-site engineering projects to ensure safety adherence and project completion by external vendors
- Participated in crucial CAPEX meeting on future site expansion
- Updated crucial work instruction documents (WID) to ensure all operating instructions are up to date
- Prepared crucial plant shutdown risk assessment and actions with regards to engineering facilities
- Took up EHS duties to investigate possible combustible dust sources in production area
- Worked closely between various departments in audits
- Assisted in product deviation investigation, gathering of data on production areas in the required timeframes.
Changi General Hospital
Assistant Engineer (Intern)
03.2017 - 08.2017
Job overview
- Collaborated closely with senior engineers, nurses and doctors
- Successfully set up location sensors on important medical devices and beds
- Conducted routine checks and repair works on medical devices, reduced need of external vendors
- Follow up of service agreement contracts with various vendors
- Attended medical devices training and orientation
- Communication with patients and nurses.
Education
Nanyang Technological UniversitySingapore, Null, Singapore
Bachelor of Engineering in Chemical and Biomolecular Engineering from Chemical Engineering
07.2022
University Overview
- Committee and recruitment for Aces Cheerleading, 2018 to 2020
- Engineering Intern, Cytiva Global Life Sciences Solutions Singapore, Completed 2021
- Hydrogen Storage & Production from Liquid Ammonia, successfully developed a hydrogen plant using ammonia as an intermediate to produce 1 million tonnes of high quality hydrogen annually whilst ensuring low operating cost and optimal revenue - Research Project
- Completed University-level Elective Coursework: Introduction to Big Data (University of California San Diego), Introduction to Climate Change and Health (Yale University), Foundations of Politics (Yale University), Innovation from Creativity to Entrepreneurship (University of Illinois), Pharmaceutical Engineering, Forensic Science, Business Decision Tools
Ngee Ann Polytechnic
Diploma in Biomedical Engineering
05.2018
Skills
- Lead Prospecting
- Professional Networking
- Sales Strategy
- Interpersonal and Written Communication
- Sales Forecasting
- Goals and Performance
- Customer Retention
- Relationship Building
- CRM Software Proficiency
- Value Propositions
- Client Acquisition
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Affiliations
- Travelling, weight lifting, bouldering, yoga, road trips, hiking
Timeline
Sales Executive, Medical Device
Olympus Singapore Pte Ltd
07.2022 - Current
Engineering Intern
Cytiva, Global Life Science Solutions Singapore
12.2020 - 06.2021
Assistant Engineer (Intern)
Changi General Hospital
03.2017 - 08.2017
Salesperson (Part-time)
Prima Deli
06.2013 - 06.2022
Nanyang Technological University
Bachelor of Engineering in Chemical and Biomolecular Engineering from Chemical Engineering
Ngee Ann Polytechnic
Diploma in Biomedical Engineering
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