Felice Chen Jia Yin
Summary
Driven by a results-focused approach, I leveraged my retail experience and customer service skills at Shilla and represent brand Dior to exceed customer expectations and drive sales through expert knowledge of beauty trends. At AI Hardware, I achieved significant cost savings by optimizing procurement processes, to succeed in an environment of growth and excellence of self-development and company prosperity while ensuring my skill, knowledge and competencies are being utilized.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beauty Consultant
Shilla Travel Retail Ptd Ltd
06.2023 - Current
- Kept up-to-date with industry and Dior trends and new product launches, enabling accurate recommendations for customers.
- Delivered exceptional customer service, addressing customer concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, upsells and cross selling other axis and varying customer requests simultaneously.
- Educated customers on proper skincare and make up application, sharing tips on fragrance layering, boosting customer confidence in their appearance.
Senior Executive Purchasing
AI Hardware Sdn Bhd
04.2017 - 05.2023
- Establish and maintain the processes, in the purchasing of goods and services in an efficient manner.
- Ensured timely delivery of goods by maintaining strong relationships with logistic department and follow up shipment statuses proactively.
- Achieved sustainable cost savings without compromising product quality or service levels by leveraging economies of scale with preferred suppliers.
- Established data-driven KPIs to measure procurement performance, driving continuous improvements across all aspects of the function.
Education
Diploma in Business Administration -
Tunku Abdul Rahman University College (TARUC)
Malaysia KL09.2013
Skills
- Retail experience
- Customer Service
- Beauty trends understanding
- Detail-orientated
- Brand representation
Certification
LCCI Level 2 Certificate in Book-keeping and Accounts
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Chinese (Cantonese)
Elementary (A2)
Timeline
Beauty Consultant
Shilla Travel Retail Ptd Ltd
06.2023 - Current
Senior Executive Purchasing
AI Hardware Sdn Bhd
04.2017 - 05.2023
Diploma in Business Administration -
Tunku Abdul Rahman University College (TARUC)
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