Feerdaus Fauzi

Operations

• Collaborated on operational support tasks to achieve common goal.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Used data-driven decision-making techniques to identify areas of improvement within operations processes.

Safety

• Enforced correct use of safety equipment and compliance with company safety policies.
• Enhanced warehouse safety, enforcing strict adherence to safety protocols and conducting regular inspections.
• Improved safety standards by conducting regular inspections and updating safety protocols.
• Increased safety awareness with regular safety training sessions and updates on industry best practices.
• Conducted regular safety meetings with the staffs, reinforcing the importance of workplace safety protocols.

• Ensure fleet compliance with traffic regulations
• Maintain and enhance the quality of delivery services provided by own drivers and 3PL partners.
• Enhanced workplace safety by developing and enforcing strict safety protocols for all team members.
• Work effectively with 3PL delivery partners.
• Analyze and improve the efficiency of fleet operations and optimize costs.
• Successfully reduced last mile cost by 23% after identifying lapse in payout and implemented feasible reduction to stabilize company's P&L.
• Training supervisors and coordinators to be more cost minded while maintaining stable operations.
• Maintain and enforce discipline and safety within the fleet team, especially on adherence to operations Safety & SOPs.
• Committing to excellent customer service.
• Brainstorming creatively for ideas on how best to improve the efficiency of the delivery network.
• Rerouting and redesigning delivery areas/coverage to achieve optimal delivery capacity.
• Calculate payment and approve payrolls for 3PLs and Vendors.
• Investigate issues and cases, resolving amicably in a quick and fast manner.
• Actively participated in safety drills and training, reinforcing importance of workplace safety.
• Hiring of new drivers/contractors, conducting interviews.

• Handle last mile fleet, inclusive of main contractors.
• Ensuring smooth daily operational flow and achieving targeted KPI.
• Handling and managing parcel movements/complaints and rectifying urgent matters and finding solutions.
• Monitoring conduct and daily progress.
• Planning of daily manpower deployment and liaising with B2B clients on daily job requirements.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Receiving inbound shipments from 3PL for daily operation.
• Ensuring smooth and safe inbound/outbound process in warehouse.
• Managing and deploying warehousing staff for effective work output.
• Increased warehouse safety by conducting thorough inspections of loading equipment, vehicles, and storage areas to identify potential hazards.
• Monitored warehouse safety protocols, ensuring compliance with regulations and reducing workplace accidents.
• Worked closely with warehouse safety committees to promote a safe working environment through policy reviews and safety training sessions.

• Managing vehicle movements and scheduled maintenance.
• Ensuring SOP and Safety Checklist for all vehicles adhered.
• Handling health and safety monitoring for staffs and workplace.
• Deploying manpower for daily route/milk run.
• Liaising with vendors for scheduled maintenance/logistics supplies/vehicle inspections.
• Conduct investigation and incident reports.

• Supervise and ensure smooth everyday operations.
• Ensuring safety measures in loading/unloading and everyday delivery.
• Coordinate delivery fleet of 50 trucks. (COURTS MEGASTORE)
• Planning of day-to-day delivery and routing island wide.
• Leading a team of Planners and Delivery Personnel to achieve a smooth operational flow.
• Liaising with customers and clients on an everyday basis.
• Enforcing strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
• Handle complains, discrepancies pertaining to delivery matters.
• Handle vehicle fleet movements/maintenance/summons.
• Compiling incident reports if occurs and submitting to relevant parties.
• Tracked orders and notified customers of status or potential delays.
• Reduced workplace accidents by enforcing safety guidelines and conducting regular safety inspections.

• Overlooking on operations and progressions of trainers.
• Identifying capabilities and guiding new trainers on roles and responsibilities during activities.
• Conducting safety briefing and ensuring safety measures in prevention of incidents occurring.
• Bringing upbeat positive energy to events.
• Conducted thorough risk assessments for various job tasks, leading to the implementation of appropriate control measures.

• Facilitate and coordinate clients on camp activities.
• Providing education and skill learning on basic team building and leadership qualities.
• Always ensuring safety on clients and colleagues.
• Ensuring smooth sailing of itinerary.
• Facilitating camp activities for both students and professionals.

• To supervise wharf operations.
• Ensuring wharf ops operates smoothly without delays.
• To plan loading and discharging of containers to and from vessels.
• To ensure proper PPE at all times in wharf and proper safety regulations practiced.
• Provide instructions to wharf crane operators and lashing workers on placement of specialized containers.
• In-charge of any other operations and safety procedures on wharf area.
• Supervision of workers involved in Ship Ops.
• Radio Communications.
• Accident Case Studies.

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.