Fazlina Kusaini

Oversee calendar management and meeting room allocations for 13 directors.

• Handle correspondence, track follow-ups, and maintain confidentiality.

• Maintain records, filing systems, and department documentation.

Liaise with internal stakeholders to support daily operations.

• Assist in project reporting and data submissions.

Supported administration for visits, events, and corporate initiatives.

Maintained conformity with organizational standards and protocols.

• Supported events execution and venue set up and tear down
• Supported planning, communications, scheduling and operations of Snow Fun House at Plaza Singapura and Changi Airport events
• Assisted in content development for events, drafting and distributing promotional materials
• Helped plan meetings, distributed agenda and took minutes
• Optimized company's website and main corporate blog to boost SEO traffic to sites
• Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations
• Oversaw technical issues and troubleshooting requests to resolve user problems
• Oversaw web platform testing, troubleshooting and user sampling prior to live deployment
• Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
• Collaborated with back-office team members to facilitate seamless business execution.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Increased revenue through effective negotiation of contracts with clients and suppliers.
• Conducted business forecasts to identify recent developments.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Events calendar planning for office activities and assisted with events logistics
• Scheduled appointments and meetings, organized materials and prepared rooms
• Created and updated records and files to maintain document compliance
• Daily reception duties - screening phone calls, manage office cleanliness and upkeep, meeting room management
• Processed work permits, staff pass for worker
• Maintained office supplies, distributed mail and processed invoices for payment
• Reviewed and screened applicant resumes to identify qualified candidates
• Coordinated and set up meeting materials, presentations and audiovisual systems
• Filed paperwork, sorted, and delivered mail and maintained office organization
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
• Answered and redirected incoming phone calls for office
• Assisted in payroll for staffs/workers
• Responded to inquiries by answering telephone calls, in-person questions and emails
• Caretaking of staff attendance
• Requisite office/pantry supplies
• Other ad-hoc duties assigned by Manager.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Coordinated and set up meeting materials, presentations and audiovisual systems.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Updated and maintained employee attendance records.

• Clerical duties such as scanning, photocopying and more
• Processed membership card for members
• Assisted in filing documents
• Recorded and updated database
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
• Skilled at working independently and collaboratively in a team environment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

• Assisted call-in customers with questions and orders.
• Checked in and out guests, analyzed customer's skin
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Responded to customer requests for products, services, and company information
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Promoted spa products and packages
• Educate guests on services, treatments and products
• Responded to customer calls and emails to answer questions about products and services
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Managed group bookings to ensure seamless organization of events and accommodations.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Greeted guests upon arrival and offered assistance.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Answered hotel phones with professionalism and directed calls appropriately.

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Trained new employees and delegated daily tasks and responsibilities.
• Scheduled staff shifts to secure adequate coverage and productive workflows.