Fazilah Binte Shahabudeen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Digital Marketing Executive
Centurion Corporation Limited
2021.04 - 2022.01
- Assisted with mobile application testing
- Increased brand awareness by creating and managing social media channels, boosting engagement.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Managed content creation and distribution to online channels and social media platforms.
Bank Officer - Retail Operational Readiness Centre
United Overseas Bank Limited (UOB)
2021.02 - 2021.03
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Conducted tests and diagnostic procedures
- Support RORC projects / quarterly change request
- Assist in user acceptant testing for UOB core retail
Customer Service Agent - Call Centre Agent
OPUS IT Services Pte Ltd
2019.10 - 2020.11
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Contract / Flexi
SATS Customer Service Agent
2018.04 - 2020.01
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Lounge service for 1st class passengers, assist them with transit flight and immigration effciently
Part Time Sales Assistant
H&M
2017.09 - 2018.02
- Greeted customers entering the store and responded promptly to customer needs.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Business - Marketing
Murdoch University
Singapore , Kaplan 12.2020
Diploma in Engineering - Industrial And Operations Management
Republic Polytechnic
Singapore03.2018
O' Levels 2014 And N' Levels 2013 -
Pasir Ris Crest Secondary School
Singapore12.2014
PSLE 2009 -
East Spring Primary School
Singapore12.2009
Skills
- Social Media Content Creation
- Multimedia Presentations
- Microsoft Office
- CRM Software
- Store Maintenance
- Digital Media
Languages
English
Tamil
Timeline
Digital Marketing Executive
Centurion Corporation Limited
2021.04 - 2022.01
Bank Officer - Retail Operational Readiness Centre
United Overseas Bank Limited (UOB)
2021.02 - 2021.03
Customer Service Agent - Call Centre Agent
OPUS IT Services Pte Ltd
2019.10 - 2020.11
Contract / Flexi
SATS Customer Service Agent
2018.04 - 2020.01
Part Time Sales Assistant
H&M
2017.09 - 2018.02
Bachelor of Business - Marketing
Murdoch University
Diploma in Engineering - Industrial And Operations Management
Republic Polytechnic
O' Levels 2014 And N' Levels 2013 -
Pasir Ris Crest Secondary School
PSLE 2009 -
East Spring Primary School
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