Fazera Binti Ahmad
Singapore
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center
Dhl
02.2024 - Current
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for call center environments.
- Utilized advanced call center technology efficiently, streamlining the interview process while maintaining high-quality results.
- Enhanced call center efficiency by streamlining processes and implementing new customer service strategies.
- Worked closely with supervisors to identify areas of improvement within the call center operations for enhanced efficiency and effectiveness.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
- Influenced business growth by identifying new market opportunities and expanding product offerings within the call center.
- Followed call center protocols when notifying participants of call purpose and use of information.
Administrative Assistant
Grab
03.2023 - 08.2023
Administrative Assistant
Pharma Expresss
08.2022 - 01.2023
Admin and Logistic
NCS
05.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Dealing with paper work for the delivery to go smoothly
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Call back to office in any days needed
- Work independently
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Paid attention to detail while completing assignments
Call Center Operater
Pinaccle
01.2020 - 06.2022
- Assisted customers by answering questions and responding to inquiries
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests for products, services, and company information
- Recommended products to customers, thoroughly explaining details
- Reached out to customers after completed sales to suggest additional service or product purchases
- Created and maintained detailed database to develop promotional sales
Waitress Trainee
Dominos Pizza
01.2019 - 09.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options for food allergy concerns
- Served food and beverages promptly with focused attention to customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Education
Nitec -
Institute of Technical Education
Simei04.2015
Skills
- Quality Assurance
- Information Security
- Clerical Support
- Invoice Processing
- Filing
- Research
- Office Administration
- Microsoft Excel
- Client Relations
- Microsoft PowerPoint
Certification
- CERTIFICATE IN RETAIL OPERATIONS- WSQ Qualification
- Interact with Customers Statement of Attainment
- Communicate and Relate Effectively at the Workplace Statement of Attainment
- Follow Food and Beverage Safety and Hygiene Policies and Procedures Statement of Attainment
Timeline
Call Center
Dhl
02.2024 - Current
Administrative Assistant
Grab
03.2023 - 08.2023
Administrative Assistant
Pharma Expresss
08.2022 - 01.2023
Admin and Logistic
NCS
05.2022 - 07.2022
Call Center Operater
Pinaccle
01.2020 - 06.2022
Waitress Trainee
Dominos Pizza
01.2019 - 09.2019
Nitec -
Institute of Technical Education
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