Fazer Mohamad

Summary

Proven leader in baggage operations, I enhanced handling efficiency and safety at Dnata Singapore Pte Ltd, demonstrating exceptional problem-solving and team coordination. By optimizing processes and fostering employee growth, I significantly improved service quality. Skilled in operational efficiency and adaptability, my focus on achievements includes streamlining procedures and elevating team morale.

Overview

years of professional experience

Work History

Baggage Supervisor

Dnata Singapore Pte Ltd

10.2014 - Current

Maintained a safe work environment, conducting regular safety inspections and enforcing compliance with regulations.
Optimized resource allocation by analyzing workload trends and adjusting staffing levels accordingly during peak periods.
Increased employee morale through effective communication, recognition, and team-building activities.
Improved baggage handling efficiency by implementing streamlined processes and procedures.
Collaborated with airlines to improve coordination of baggage transfers between flights.
Conducted performance evaluations for team members, identifying areas for improvement and opportunities for professional growth.
Participated in cross-functional initiatives aimed at enhancing overall airport services quality for travelers.
Operated baggage scanners and computers to route baggage and cargo to correct passenger's destination.
Reviewed flight schedules and airline destination information.
Developed contingency plans for unexpected events such as weather-related delays or equipment breakdowns that could impact operations.

Baggage Handler

Sats

03.2007 - 09.2014

Improved baggage handling efficiency by streamlining loading and unloading processes.
Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.

Education

Siglap Secondary School

1995

5 N Level

Skills

Operational efficiency
Incident reporting
Employee scheduling
Baggage handling expertise
Time management
Safety awareness

Security procedures
Team coordination
Problem-solving
Multitasking
Active listening
Adaptability and flexibility

Accomplishments

Najim awards

Languages

English

Intermediate (B1)

Malay

Upper intermediate (B2)

Timeline

Baggage Supervisor - Dnata Singapore Pte Ltd

10.2014 - Current

Baggage Handler - Sats