Faye Wong
HR Manager
Singapore
Summary
Dedicated team contributor with strong organizational capabilities, known for adaptability and effective task prioritization. Possessing a positive attitude, excellent interpersonal and communication skills, with a reputation for being conscientious and compassionate. Proven track record of demonstrating strong organizational abilities in diverse work settings.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
Work History
HR Manager
Artisan Medical Group Pte. Ltd.
08.2024 - Current
- Managing 11 entities (5 physical clinics in Singapore, 1 physical clinic in Japan)
- Annual IRAS submission for all employees
- Drafting employment agreements and letters for staff
- Ensuring accurate and timely payroll processing and managing employee records
- Addressing employee concerns, mediating disputes, and promoting a positive environment
- Promoting a healthy and safe work environment and addressing employee wellness initiatives
- Pay attention to important details and show employees that I value their time and perspective
- Help to renew all clinic license renewal
- Reception and phlebotomist duties at our Health Clinic when short-handed
- Keeping track of all staff MC and leave applications
- Liaise with management office for upkeep and maintenance of our office
- Review CCTV recordings as and when necessary, especially regarding staff etiquette
- Handle all administrative work and keep track of documents
- Recruitment and interview for new staff as well as handling MOM related paperwork
Clinic Manager
ECM X-Ray Centre Pte. Ltd.
05.2023 - 07.2024
- Manage 2 entities (ECM X-Ray Centre / ECM Clinic & Surgery)
- Personal Assistant to managing director
- Supervise 7 clinic assistants and 1 radiographer
- Assist director in laser, botox and rejuran procedures
- Reception and phlebotomist duties when short-handed
- Keeping track of staff MC and leave applications
- Keeping track of stock inventory
- Liaise with contractor for upkeep and maintenance of ECM Building
- Set-up and managing of IG account
- Handle enquires / complaints and investigate (in person / call / whatsapp)
- Review CCTV recordings as and when necessary, especially regarding staff etiquette
- Liaise with and meeting up with suppliers
- Uploading of 6ME results and updating of NIR vaccine records
- Handle all administrative work for clinic and director
- Recruitment and interview for new staff as well as handling MOM related paperwork
- Handling insurance claims and keeping track for reimbursement
- Issuing payment vouchers for vendors bi-monthly
- Liaise and work closely with MOH for Clinic & Xray renewal licenses
- Represent clinic as well as improve self for workshops/trainings (Rejuran, Crystal Tomato, etc)
Clinic Manager
Vetsurge Pte. Ltd.
07.2022 - 12.2022
- 4 day work week
- Managing the front desk staff
- Handling / investigating complaints by clients
- Liaising and meeting with suppliers
- Tax Invoices (Credit & Debit)
- Purchase Orders / Delivery Orders
- Keeping track of staff MC and leave applications
- Listening to staff complaints and thinking of solutions
- Reception duty when short-handed
- Manage company email accounts
- Recruitment for new staff
- Marketing research and managing social media accounts
Personal Assistant
Empire Charme Pte. Ltd.
01.2019 - 07.2022
- Work from home
- Payroll for 5 companies
- Manage all paperwork for 3 hair salons
- Customer Service follow up calls
- Manage Manager’s emails
- Recruitment for new staff
- Conduct Interviews and filter candidates for Manager
- Apply for government grants and claims
- Schedule meetings and appointments
Personal Assistant
AIA Singapore
01.2017 - 12.2018
- 3 day work week (same boss as in 2013)
- Payroll for Intern
- Train interns
- Customer Service to Clients
- Manage Manager’s emails
- Handle all Manager’s documents and filing
- Settle Manager’s personal life errands when needed
- Recruitment for new Consultants
- Conduct Interviews and filter candidates for Manager
- Scanning and documenting
- Record all Expenditures
- Schedule meetings and appointments
- Handle Manager’s travel and accommodation arrangements
Social Work Assistant
KKH Woman’s and Children’s Hospital
08.2015 - 05.2016
- Reception duties (sometimes)
- Arrange appointments for Social Workers
- Arrange appointments for Patients
- Accurate documentation of patient and family members
- Scanning of documents and uploading to system
- Conduct routine Home-Visits for patients
- Clerking of particulars and documents of patient and family members
- Taking all calls while clerking
- Translator for Social Worker if patient is of different race
- Chaperone for male Social Workers if patient at ward is Female
- Update the SWA guide book for the Department
- Do financial assessment for patients before seeing Social Worker
- Check and reply department emails
- Personal Assistant to 2 Social Workers
- Handle all donations to the Department
- Reimburse fares to patients when necessary
Personal Assistant
AIA Singapore
01.2013 - 06.2013
- Payroll for Intern
- Train interns
- Customer Service to Clients
- Manage Manager’s emails
- Handle all Manager’s documents and filing
- Settle Manager’s personal life errands when needed
- Recruitment for new Consultants
- Conduct Interviews and filter candidates for Manager
- Scanning and documenting
- Record all Expenditures
- Schedule meetings and appointments
- Handle Manager’s travel and accommodation arrangements
Vet Nurse / Receptionist
Mt.Pleasant Animal Clinic
12.2010 - 12.2012
- Vet Nurse / Vet Technician
- Assist Doctors in consult room
- Handle cases that do not require consult
- Do dental scaling and polishing for animals
- Assist Doctors in Surgery Procedures
- Do up bills & update bills
- Hospitalize animals & put them on IV Catheters
- Medicate & Monitor hospitalized animals
- Conduct Lab Tests
- Prepare Surgery Equipment
- Replenish & Check Stock
- Receptionist
- Replenish & Check Stock for Medications
- Dispense and Explain Medications
- Register & Set Appointments
- Customer Service (In Person or Calls)
- Cashier duties
- Assist Clients with Paperwork for AVA or Insurance Claims
Admin Assistant
Flow Equipment Sales and Services
08.2009 - 11.2010
- Sales Quotations
- Tax Invoices (Credit & Debit)
- Purchase Orders / Delivery Orders
- Servicing Invoices for clients
- Sales Update (Stock In & Out)
- Sales Commissions for Marketing Department
- Account Summary (End of Month)
- Advice Slips (Cheques)
- Outstanding Pre-orders (Partial Shipment)
- Reply Email Enquiries / Customer Service
- Provide support to Sales & Marketing Team
Education
PSLE -
Ngee Ann Primary
01.1993 - 01.1999
GCE N Levels - undefined
Ngee Ann Secondary
01.2000 - 01.2004
GCE O Levels - undefined
Ngee Ann Secondary
01.2000 - 01.2005
Foundation -
LaSalle SIA College of The Arts
01.2006 - 01.2007
Year 1 - undefined
LaSalle SIA College of the Arts
01.2007 - 01.2008
Year 2 - undefined
LaSalle SIA College of the Arts
01.2008 - 01.2009
Skills
Operations management - Business administration - Staff management
Clear communication - Teamwork and collaboration - Positive attitude
Personal Information
- Identification Number: S751A
- Ethnicity: Chinese
- Date of Birth: 14 Aug 1987
Timeline
HR Manager
Artisan Medical Group Pte. Ltd.
08.2024 - Current
Clinic Manager
ECM X-Ray Centre Pte. Ltd.
05.2023 - 07.2024
Clinic Manager
Vetsurge Pte. Ltd.
07.2022 - 12.2022
Personal Assistant
Empire Charme Pte. Ltd.
01.2019 - 07.2022
Personal Assistant
AIA Singapore
01.2017 - 12.2018
Social Work Assistant
KKH Woman’s and Children’s Hospital
08.2015 - 05.2016
Personal Assistant
AIA Singapore
01.2013 - 06.2013
Vet Nurse / Receptionist
Mt.Pleasant Animal Clinic
12.2010 - 12.2012
Admin Assistant
Flow Equipment Sales and Services
08.2009 - 11.2010
Year 2 - undefined
LaSalle SIA College of the Arts
01.2008 - 01.2009
Year 1 - undefined
LaSalle SIA College of the Arts
01.2007 - 01.2008
Foundation -
LaSalle SIA College of The Arts
01.2006 - 01.2007
GCE N Levels - undefined
Ngee Ann Secondary
01.2000 - 01.2004
GCE O Levels - undefined
Ngee Ann Secondary
01.2000 - 01.2005
PSLE -
Ngee Ann Primary
01.1993 - 01.1999
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