Favian Richards
Summary
Resilient Technical Associate with 1 year of operating in demanding internal and external support roles. Applies exceptional technical knowledge and expansive operational experiences. Hungry to continue expanding repertoire of skills and competencies through dedicated application of training and tireless execution of assigned tasks.
Overview
1
1
year of professional experience
Work History
Technical Associate
TUV SUD
04.2023 - 09.2023
- Installed, configured, tested and maintained machinery, operating systems, application software, and system management tools. Examples of such machinery are Liquid Particle Counter(LPC), High Particle Liquid Counter (HPLC), Gas Chromatography (GC) and Karl Fisher Coulometric Titration.
- Served as a subject matter expert on various technology topics based on the machinery providing insights and recommendations to both technical and non-technical stakeholders.
- Performed routine preventive maintenance tasks on the machinery to sustain technological readiness.
- Improved customer satisfaction by providing exceptional service by reading samples and getting data as fast as possible and within the deadline.
Technical Executive Intern
TUV SUD
10.2022 - 02.2023
- Represented technological department in staff meetings but presenting details and updates about the various machines in the laboratories.
- Created a culture of continuous learning within the technical team by organizing regular training sessions focusing on key skills and team bonding sessions within the various different labs.
- Provided exceptional customer support, resolving complex technical issues which prevents samples from being analyzed in a timely manner.
- Led the development of innovative applications, resulting in improved user experience and increased productivity.
Education
Polytechnic Diploma - Chemical Engineering
Ngee Ann Polytechnic
Bukit Timah Road02.2022
O Levels -
Compassvale Secondary School
Sengkang 01.2017
Skills
- Remote Technical Support
- Hardware maintenance
- Customer Service
- Operations Knowledge of HPLC, LPC, GC, KARL-FISHER machinery
- Data collection and analyzation of samples
Timeline
Technical Associate
TUV SUD
04.2023 - 09.2023
Technical Executive Intern
TUV SUD
10.2022 - 02.2023
Polytechnic Diploma - Chemical Engineering
Ngee Ann Polytechnic
O Levels -
Compassvale Secondary School
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