Favian Lee
Summary
Driven and dynamic, excelled as a Sales Associate Intern at Cotton On, enhancing customer satisfaction and sales through expert upselling and relationship building. Mastered product knowledge and teamwork, significantly contributing to store productivity. Skilled in customer service and problem-solving, adept at creating engaging shopping environments and fostering repeat business. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Sales Associate Intern
Cotton On
01.2024 - 07.2024
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Increased sales revenue through effective upselling and cross-selling techniques.
- Demonstrated adaptability by quickly learning new product information and incorporating it into sales pitches.
- Streamlined store processes through efficient task completion, contributing to improved productivity rates among team members.
- Assisted in maintaining a visually appealing store environment to attract and engage customers.
Part-Time Sales Associate
Puma
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Year 2 Nitec - Business Services
ITE College Central
2 Ang Mo Kio Dr, Singapore 56772012.2024
Secondary 4 Postgraduate - Normal Academics
Whitley Secondary School
30 Bishan Street 24, Singapore 57974712.2022
Skills
SOFT SKILLS
- Goal-oriented mindset
- Problem-Solving
- Teamwork and Collaboration
HARD SKILLS
- Data Analytics and Cyber Tech
- Customer Relationship Management
- Business Management
Lion Dance
Lion Head of Shan Yu Athletics and ITE Central Lion Dance Team. Participated in numerous competitions such as NTU Lion Dance Competition and Ngee Ann City Lion Dance Competition, bringing back Gold, Silver and Bronze in 2023 and 2024.
Timeline
Sales Associate Intern
Cotton On
01.2024 - 07.2024
Part-Time Sales Associate
Puma
10.2022 - 02.2023
Year 2 Nitec - Business Services
ITE College Central
Secondary 4 Postgraduate - Normal Academics
Whitley Secondary School
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