Overview
Work History
Skills
Timeline
Generic

Fauziah

Overview

11
11
years of professional experience

Work History

Retails Sales Assistant

MINISO PTE LTD
04.2023 - Current
  • Assisted in floor moves, merchandising, display maintenance, and housekeeping.
  • Help customer locate products throughout the store.
  • Accurately processed customer services payment transactions.
  • Identifying damaged goods and bringing them to attention of a supervisor.
  • Managed opening and closing procedures, POS Systems, stock control and visual merchandising to award for best store.

Retails Assistant

SuperPets
05.2020 - 03.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Kitchen Supervisor

Sakura PTE LTD
01.2017 - 08.2020
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Reduced food waste through effective inventory management and menu planning.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Service Supervisor

Sakura PTE LTD
01.2015 - 12.2016

• Remained punctual and professional at all times.

• Ability to work independently while maintaining a focusing quality and customer services.

• Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities.

• Determines work procedures, prepares work schedule and expedite work flow.

• Maintain a safe working environment.

• Responsible for opening and closing operation hours.

• Performed house keeping and serving customers in a friendly manner.

Service Captain

Sakura PTE LTD
02.2013 - 12.2014

• Assist with on and off floor performances.

• Organized and prioritized work to complete in time.

• Clean and clear in prompt and efficient manners.

• Familiar with all Aspects of service operations.

Skills

  • Punctuality
  • Cash Register Operation
  • Goal-Oriented
  • Visual Merchandising
  • Store maintenance
  • Opening and closing procedures
  • Customer Service

Timeline

Retails Sales Assistant

MINISO PTE LTD
04.2023 - Current

Retails Assistant

SuperPets
05.2020 - 03.2023

Kitchen Supervisor

Sakura PTE LTD
01.2017 - 08.2020

Service Supervisor

Sakura PTE LTD
01.2015 - 12.2016

Service Captain

Sakura PTE LTD
02.2013 - 12.2014
Fauziah