Fatin Nurhafiqah Zairin
Summary
Experienced with patient service coordination, ensuring seamless patient interactions and service delivery. Utilizes strong organizational skills to manage administrative tasks and support medical staff efficiently. Track record of enhancing patient satisfaction and streamlining service workflows through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Patient Service Representative
Parkway Shenton Pte Ltd
08.2019 - Current
- Managed patient scheduling, enhancing appointment efficiency and reducing wait times.
- Provided exceptional customer service, resolving patient inquiries and concerns effectively.
- Coordinated communication between medical staff and patients, ensuring clarity in care instructions.
- Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
- Supported clinical team by managing inventory levels of supplies, proactively ordering replacements when needed.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
Education
Diploma - Media Production And Design
Republic Polytechnic
Woodlands, Singapore05-2018
Skills
- Strong verbal communication
- Professionalism and ethics
- Knowledge of medical billing regulations
- Understanding of healthcare compliance
- Service excellence
- Strong organizational skills
- Friendly and outgoing
Accomplishments
- Received Service Champion award twice in the last 5 years.
- Long Service Award.
Certification
- Industrial Audiometric Screening, Parkway Shenton- Since 2022
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Patient Service Representative
Parkway Shenton Pte Ltd
08.2019 - Current
Diploma - Media Production And Design
Republic Polytechnic
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