Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatin Hazirah Mohamad Salam

Summary

Expert retail sales professional offering 7 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

11
11
years of professional experience

Work History

Supervisor

Uniqlo Pte Ltd
03.2023 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provide positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Team Leader

Uniqlo Pte Ltd
04.2018 - 02.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Mentored and guided employees to foster proper completion of assigned duties.

Part Time Sales Associate

Uniqlo Pte Ltd
02.2017 - 03.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.

Part Time Associate

Baskin Robbin
07.2013 - 01.2017
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Prepared waffle cones and other specialty items, offering a variety of options for customer preferences.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Operated cash register, taking payments and issuing customer receipts.
  • Offered samples of new ice cream flavors to customers.
  • Managed efficient cash register operations.
  • Enhanced customer experience by providing prompt and friendly service while scooping ice cream.

Intern

TODAI
07.2014 - 02.2015
  • Enhanced kitchen efficiency by assisting cooks with food preparation and recipe execution.
  • Ensured quality control by checking the freshness of ingredients and properly storing perishable items.
  • Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
  • Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
  • Maintained composure and work quality while under stress.

Education

Diploma, Singapore - Diploma in Tourism And Hospitality Management

PSB Academy
Marina Square
02.2018

Skills

  • Training and Mentoring
  • Employee Motivation
  • Leadership Abilities
  • Customer Service

Timeline

Supervisor

Uniqlo Pte Ltd
03.2023 - Current

Team Leader

Uniqlo Pte Ltd
04.2018 - 02.2023

Part Time Sales Associate

Uniqlo Pte Ltd
02.2017 - 03.2018

Intern

TODAI
07.2014 - 02.2015

Part Time Associate

Baskin Robbin
07.2013 - 01.2017

Diploma, Singapore - Diploma in Tourism And Hospitality Management

PSB Academy

Similar Profiles

CREATE PROFILE
Fatin Hazirah Mohamad Salam