Fatin Athira Binte Azman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Event Coordinator
Defence Collective Singapore
04.2021 - Current
- Surpassed revenue goals by identifying and implementing creative sponsorship packages that appealed to a diverse range of corporate partners.
- Organized productive pre-and post-event meetings with clients to establish expectations, review outcomes, and discuss potential opportunities for future collaboration.
- Created engaging event programs that catered to various audiences and promoted networking opportunities among attendees.
- Enhanced attendee experiences by meticulously coordinating all event logistics and ensuring seamless execution.
- Improved guest satisfaction scores by soliciting feedback from attendees post-event, incorporating suggestions into future planning efforts where applicable.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated transportation and parking arrangements for guests and vendors.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw event registration process by collecting and tracking attendee information.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated florists, photographers, and musicians for events.
- Consulted with customers to determine objectives and requirements for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
Senior Guest Service Associate
Defence Collective Singapore
08.2015 - 03.2021
- Handled POS
- Ticketing Matters (Rescheduling).
- Increased repeat business by building rapport with guests, offering recommendations on local attractions, and providing tailored services.
- Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand.
- Contributed to staff development through mentorship programs that fostered talent retention within the organization.
- Improved overall operation efficiency by developing new procedures for tasks like incident reporting or lost-and-found item tracking.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
- Handled end-of-day reports, drawer balance and night audit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Picture Works
Singapore Flyer
11.2014 - 05.2015
- Industry Attachment to Part-Time Crew
- Handled POS
- Photographer at Green Screen.
Sales Executive
Totally Hotstuff (WCP Outlet)
10.2013 - 02.2014
- Ordered weekly stocks
- Assisted customers at check out
- Counted cash drawer from beginning and end of shift
- Assisted to create theme every two weeks for our public showcase.
Education
ITE COLLEGE WEST CHOA CHU KANG
01.2014
CHESTNUT DRIVE SECONDARY SCHOOL
01.2012
UNITY PRIMARY SCHOOL
01.2007
Skills
Guest Management
Entertainment Booking
Onsite Execution
Registration management
Event Setup and Breakdown
Events logistics management
Client meetings
Personaldescription
I am a people-oriented person as I work and converse well with people of different backgrounds. During the years I spent in school and past experiences, I revealed a strong sense of responsibility and perseverance in my undertakings. I am well-liked by peers and is a good team player. I am also effectively bilingual, and I am willing learn more. I am currently pursuing my diploma to polish my skills and knowledge in Hospitality and Tourism. I am looking forward to gaining more experience and be expertise in my future job field and would like to upgrade myself for future developments.
Vitals
Block 666 Choa Chu Kang Crescent, Singapore, #03-317, Singaporean, Malay, 09/24/95, 87848773, fatinn24@gmail.com
References
Erwin Ishak, Defence Collective Singapore
Timeline
Senior Event Coordinator
Defence Collective Singapore
04.2021 - Current
Senior Guest Service Associate
Defence Collective Singapore
08.2015 - 03.2021
Picture Works
Singapore Flyer
11.2014 - 05.2015
Sales Executive
Totally Hotstuff (WCP Outlet)
10.2013 - 02.2014
ITE COLLEGE WEST CHOA CHU KANG
CHESTNUT DRIVE SECONDARY SCHOOL
UNITY PRIMARY SCHOOL
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