Fatin Adilah
Singapore
Summary
Experienced automotive professional with a decade of expertise in warranty management, specializing in both light and heavy vehicles. Proven track record as a dedicated team leader in warranty and parts, known for exceptional prioritization and multitasking abilities to consistently achieve objectives. Seeking a challenging role to apply comprehensive industry knowledge and leadership skills to drive efficiency and excellence in warranty management.
Overview
10
10
years of professional experience
Work History
Workshop Parts & Warranty Team Leader
Scania Singapore Pte Ltd
06.2021 - Current
- Supervising and coordinating the daily activities of the workshop, including scheduling repairs, maintenance, and servicing of workshop equipments.
- Maintaining accurate records of repairs and preparing reports on workshop performance for management review.
- Manage and lead the workshop warranty and parts team, providing guidance, training, and support to ensure team effectiveness and productivity.
- Manage and oversee warranty claims processing, ensuring accuracy, timeliness, and adherence to company policies and manufacturer guidelines.
- Compile and prepare the monthly warranty reimbursement report, maintenance and cost.
- Conduct monthly scrapping of warranty parts and maintain records for audit purposes.
- Working closely with other departments, factory and suppliers to resolve warranty issues and optimize parts supply chain management.
- Inform customers and workshops about the latest campaign released by the factory, and coordinate with customers to schedule vehicle repairs.
- Analyze warranty data and trends (Power BI) to identify root causes of failures and implement corrective actions to reduce warranty costs and improve product quality.
- Collaborate with other departments such as Technical Team and Customer Service to address warranty‑related concerns and implement continuous improvement initiatives.
- Collaborate with Business Units to develop market strategies that are compliant, efficient, and effective.
- Maintain detailed records of warranty claims, parts inventory, and supplier interactions to support auditing and reporting requirements.
- Monitor and evaluate team performance against key performance indicators (KPIs) and implement strategies to achieve departmental goals.
- Overseeing inventory levels, ensuring accuracy in stock records, and coordinating with factory and procurement to maintain optimal stock levels.
- Submit and manage requests for factory buyback of aging parts inventory.
- Resolving escalated customer issues promptly and professionally, ensuring high levels of customer satisfaction.
- Assist in establishing extended warranty packages and pricing for Company products.
- Support the reporting and analysis of extended warranty costs and profitability.
- Set the annual warranty goodwill budget for all branches.
- Monitoring and assist invoicing internal and external work orders.
- Raise purchase requisition for goods and services based on approved quotation and procurement requests.
- Ensure accuracy in pricing, quantities, and delivery timelines.
- Assist in maintaining supplier information, including contact details, product catalogs, pricing agreements, maintenance contract and performance evaluations.
- Communicate with suppliers regarding order statuses and resolve issues related to deliveries or invoices.
- Maintain accurate records of procurement activities, including purchase orders, contracts, invoices, and supplier correspondence.
- Coordinate and oversee workshop equipments and tools inspections, calibration, and validation of MOM certificates.
- Provide timely assistance to management and the team with any additional tasks or duties as required by business needs.
- Stay updated with industry trends, regulations, and best practices in warranty management and parts logistics.
Admin Officer
Cycle & Carriage Industry Pte Ltd
08.2018 - 12.2020
- Processing all warranty paperwork and submission to ensure proper documentation and verifying criteria required by KIA factory for all service centre.
- Perform internal warranty audit at all service center.
- Notify (LTA) regarding the latest recall campaign initiated by the factory and submit a list of chassis numbers affected by the issue.
- Prepare a recall notice for customers to return to the workshop for necessary repairs.
- Prepare a monthly report on warranty performance and trends for management review.
- Monitor warranty claim trends and performance metrics.
- Identify areas for improvement in warranty processes and recommend solutions to enhance efficiency and customer satisfaction.
- Compile and prepare the monthly warranty reimbursement report for accounting purposes.
- Conduct warranty part audit at all service centre monthly and performed warranty part scrapping.
Warranty Administrator
Wearnes Automotive Pte Ltd
12.2016 - 08.2018
- Handle the end‑to‑end process of warranty claims from submission to reimbursement
- Ensure accuracy and completeness of claim documentation and adherence to manufacturer guidelines
- Provide updates on claim status, explain warranty coverage, and address inquiries and concerns professionally and promptly
- Communicate with JLR to resolve warranty claim issues, clarify warranty policies, and coordinate inspections and repairs
- Prepare documentation and process goodwill applications from JLR for customer vehicles
- Maintain comprehensive records of warranty claims, including documentation of repairs, parts replacements, and reimbursements
- Ensure all records are organized and easily accessible
- Conduct monthly scrapping of warranty parts and maintain records for audit purposes.
Customer Service Advisor (BMW & MINI)
Wearnes Autohaus Sdn Bhd
06.2014 - 12.2016
- Listen attentively to customer concerns, questions, and service requests
- Consult and provide accurate information regarding service options, pricing, and timelines
- Schedule service appointments for customers based on their availability and service needs
- Keep customers informed about the status of their vehicle throughout the service process
- Calculate service costs, prepare detailed invoices, and explain charges to customers
- Ensure high levels of customer satisfaction by addressing customer feedback, concerns, and complaints effectively
- Follow up with customers post-service to ensure their expectations were met or exceeded.
Education
Bachelor of Arts (Honours) - Business with International Management
Northumbria University
Singapore09.2023
Diploma - Automotive Retail Management
International Collage Of Automotive Malaysia
Malaysia06.2014
Sijil Pelajaran Malaysia (SPM) -
Sultan Ibrahim Girl School
Malaysia12.2010
Skills
- Microsoft Word
- Microsoft Office
- Excel
- Power Point
- Power BI
- Autoline
- SAP
- Automaster
- Customer Service Skill
- Leadership
- Analysing
- Sourcing
- Negotiate
- Problem-solving
- Inventory Control
- Resource Allocation
- Detail Oriented
- Process Improvement
- Project Management
- Workflow Optimization
Accomplishments
- Chief Executive Award Academic Achievement
- BMW Certified Service Advisor
- Best Worker Performer Of The Quarter Award
- BEV Project Team Lead
- JTC Investment Project Stakeholder
- Scania's Global Top Team Coordinator (Singapore Representative)
References
- Tan Cheng Xian (Thomas), 90229805, Cycle & Carriage Pte Ltd
- Syed Azman, 81820017, Wearnes Automotive Pte Ltd
- Khairul Anuar, 90177997, Scania Singapore Pte Ltd
Personal Information
- Date of Birth: 03/23/93
- Gender: Female
- Nationality: Malaysian / Singapore PR
- Marital Status: Married
Timeline
Workshop Parts & Warranty Team Leader
Scania Singapore Pte Ltd
06.2021 - Current
Admin Officer
Cycle & Carriage Industry Pte Ltd
08.2018 - 12.2020
Warranty Administrator
Wearnes Automotive Pte Ltd
12.2016 - 08.2018
Customer Service Advisor (BMW & MINI)
Wearnes Autohaus Sdn Bhd
06.2014 - 12.2016
Bachelor of Arts (Honours) - Business with International Management
Northumbria University
Diploma - Automotive Retail Management
International Collage Of Automotive Malaysia
Sijil Pelajaran Malaysia (SPM) -
Sultan Ibrahim Girl School
Similar Profiles
Nur Elvinna AbdullahNur Elvinna Abdullah
Customer Service Executive at Scania Singapore Pte LtdCustomer Service Executive at Scania Singapore Pte Ltd
Eric TanEric Tan
Private Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte LtdPrivate Hirer Driver at TADA Singapore Pte Ltd / Grab Singapore Pte Ltd
Nishant MaheshwariNishant Maheshwari
Sr Technical Delivery Manager at HCL Singapore Pte Ltd ( Client : DBS Singapore , UOB Singapore)Sr Technical Delivery Manager at HCL Singapore Pte Ltd ( Client : DBS Singapore , UOB Singapore)