Fatima Jo Centeno
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.
Overview
19
19
years of professional experience
Work History
Department Manager
Dairy Farm
07.2014 - 05.2022
- Led a team of professionals to consistently achieve or exceed performance targets/sales.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Team Leader
NTUC Fairprice
06.2022 - Current
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Developed effective improvement plans in alignment with goals and specifications.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Built strong relationships with customers through positive attitude and attentive response.
Claims Assistant
National Reinsurance Corporation Of The Phils
04.2007 - 10.2013
- Modified, updated and processed existing policies.
- Generated, posted and attached information to claim files.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Calculated adjustments, premiums and refunds.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Claims processing and evaluation of Non-Proportional Treaties.Examinses and verifies loss advices and ensures that these are in accordance with treaty contract supervisions, mathematically correct and valid.
- Gathers data related to losses with XOL Recovery from loss advices, outstanding losses bordereaux and paid losses of the month.
Underwriting Assistant
National Reinsurance Corporation
04.2005 - 04.2007
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Trained and delivered feedback to [Number]-person underwriting team by coaching subordinates on underwriting policies and decisions.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Claims processing and evaluation of Non-Proportional Treaties.Examinses and verifies loss advices and ensures that these are in accordance with treaty contract supervisions, mathematically correct and valid.
- Gathers data related to losses with XOL Recovery from loss advices, outstanding losses bordereaux and paid losses of the month.
Education
Bachelor of Science - Business Administration And Management
University of The East
Philippines04.2004
Skills
- Performance Evaluations
- Overseeing Daily Activities
- Conflict Resolution
- Evaluating Employee Work
- Documentation And Reporting
- Process Analysis
- Clerical Support
Timeline
Team Leader
NTUC Fairprice
06.2022 - Current
Department Manager
Dairy Farm
07.2014 - 05.2022
Claims Assistant
National Reinsurance Corporation Of The Phils
04.2007 - 10.2013
Underwriting Assistant
National Reinsurance Corporation
04.2005 - 04.2007
Bachelor of Science - Business Administration And Management
University of The East
Similar Profiles
JUGRAJ SINGHJUGRAJ SINGH
Farm Manager at Dairy FarmFarm Manager at Dairy Farm
Evie FreyEvie Frey
Dairy Milker at Dairy FarmDairy Milker at Dairy Farm
Muhammad Iqbal AsgharMuhammad Iqbal Asghar
General farm worker at Sardar Dairy FarmGeneral farm worker at Sardar Dairy Farm