FATIMAH RAFI
Summary
Passionate and dependable individual who seeks and maintain full time position that offers challenges and also progress. Willingness to take on added responsibilities to meet team goals also to expand knowledge further and add on experiences.
Overview
9
9
years of professional experience
Work History
From Part-Timer to Sales Associate Supervisor
6ixty8ight
12.2018 - Current
- Oversee the store given. Managing staffs rostering, finding replacements and also maintaining KPI and Hours for productivity.
- Delegate task to both junior and senior staffs. Ensure SOPs are followed.
- Handling of Headcounts, Payrolls, Sales update from Marketing team. Execution and changes of weekly promotions.
- Resolve customer complaints both in store and online.
- Assist in Online Packing/Sales. Marketing Promotions.
- Take charge of the store operations. Weekly random stock counts. Weekly stock adjustment, maintaining Lost Prevention.
Part Time Sales Associate
Cotton On
06.2016 - 12.2018
- Complete task given by Supervisor.
- Attend to customer's needs, provide them with great shopping experience, create customer relationships.
- Upselling and promoting newer products
- Assist full-timers in Visual Merchandising
Part Time Sales Associate
Say'On
12.2016 - 06.2017
- Assist in daily operations such as opening and closing of store.
- Ensure SOP are followed, Stocks Inventory Tally. Carefully handling cash and other payments to prevent shortages.
- Procedure for Stocks Delivery and other operations.
- Customer Service, assist customers and provide them a great shopping experience.
Part Time Waitress
Agent
06.2015 - 12.2016
- Complete task given by Supervisor. Ensure dining area are ready before guest are seated.
- Liaise with team for serving time, and also assist guest with seating arrangement.
- Provide welcoming service, ensure guest are comfortable especially those with disability.
-
Education
No Degree - Security Technology
ITE College West
Singapore12.2018
Skills
- Adaptability, Organizational skills
- Problem solving, Product knowledge
- Customer relationship management, Customer service skills
- Effective communication, Interpersonal skills
- Time management, Multitasking
- Sales Reporting, Operations
- KPI Tracking
- Problem-solving skills
Timeline
From Part-Timer to Sales Associate Supervisor
6ixty8ight
12.2018 - Current
Part Time Sales Associate
Say'On
12.2016 - 06.2017
Part Time Sales Associate
Cotton On
06.2016 - 12.2018
Part Time Waitress
Agent
06.2015 - 12.2016
No Degree - Security Technology
ITE College West
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