Fatimah Insyirah
Summary
Psychology graduate with experience in student-facing, administrative, and customer service roles. Skilled in empathetic communication, admissions support, and centre operations. Eager to transition into a student support or counseling role to contribute to student well-being and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Center Manager
Write Edge Learning
01.2025 - Current
- Oversaw daily centre operations, ensuring smooth execution of enrichment classes and maintaining high service standards for students and parents.
- Handled parent communications, including inquiries, feedback, and conflict resolution to ensure high satisfaction and retention.
- Managed work and performance review of more than 10 employees.
Admissions Officer
German European School Singapore
04.2023 - 11.2024
- Acted as the first point of contact for prospective families, providing comprehensive guidance on the school’s curriculum, entry requirements, and enrollment process.
- Managed the full admissions cycle from inquiry to enrollment, including scheduling assessments, coordinating interviews, and maintaining accurate student records.
- Prepared and administered a budget of $50,000 for a campus serving 200 students, while coordinating tours and events to promote the school’s programs and engage prospective families.
Sales Associate
Lovisa, Dhoby Ghaut
10.2018 - 03.2020
- Delivered exceptional customer service by providing styling advice, product recommendations, and ensuring a positive in-store experience.
- Achieved and exceeded sales targets through upselling, cross-selling, and maintaining product knowledge of fast-moving fashion accessories.
- Maintained store visual standards through merchandising, restocking, and ensuring cleanliness and organization of the sales floor.
Education
Bachelor of Arts - Psychology
Murdoch University
Singapore06.2024
Diploma - Psychology
Kaplan Higher Education
Singapore04.2020
High School Diploma -
Madrasah Al-Maarif
Singapore11.2016
Skills
- Effective relationship management
- Analytical problem solving
- Understanding of confidentiality protocols
- Interdepartmental collaboration
- Operations oversight
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Certification
- Psychological First Aid - Coursera (offered by John Hopkins University)
Timeline
Center Manager
Write Edge Learning
01.2025 - Current
Admissions Officer
German European School Singapore
04.2023 - 11.2024
Sales Associate
Lovisa, Dhoby Ghaut
10.2018 - 03.2020
Diploma - Psychology
Kaplan Higher Education
Bachelor of Arts - Psychology
Murdoch University
High School Diploma -
Madrasah Al-Maarif
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