Fatimah Asmadi
Summary
Dynamic Wheelchair Assistant with proven expertise at Raffles Facility Management, adept at enhancing passenger mobility experiences through effective communication and safety compliance. Skilled in equipment checks and teamwork, I consistently improve service quality, ensuring a seamless transition for special needs passengers while fostering a compassionate environment.
Overview
3
3
Languages
2026
2026
years of professional experience
Work History
Wheelchair Assistant
RAFFLES FACILITY MANAGEMENT PTE. LTD.
- Assisted passengers with safe wheelchair transfers and navigation across facility areas.
- Coordinated mobility support requests with nursing, security, and reception teams.
- Maintained wheelchair readiness through cleaning, inspection, and minor equipment checks.
- Responded promptly to mobility assistance needs, ensuring courteous customer service.
- Reported safety issues, damaged equipment, and access concerns to supervisors.
- Guided individuals through entrances, lifts, and designated routes with care.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
- Facilitated smooth transitions throughout facilities, navigating elevators, ramps, and doorways with ease while operating wheelchairs safely.
Cleaning Assistant
APTITUDE RESOURCE AND CLEANING SERVICES PTE. LTD.
- Supported daily cleaning of floors, surfaces, and common areas to maintain safe, sanitary environments.
- Dusted furniture, fixtures, and equipment, ensuring consistent presentation across assigned areas.
- Mopped, vacuumed, and swept workspaces, removing dirt and debris efficiently.
- Sanitized restrooms, touchpoints, and high-traffic areas to support hygiene standards.
- Replenished cleaning supplies and consumables, maintaining readiness for routine tasks.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
Wheelchair Assistance
EDGE LOGISTICS PTE. LTD.
08.2022 - 02.2026
- Assisted passengers with wheelchair transfers, ensuring safe and comfortable movement throughout facility.
- Coordinated with ground staff to support timely passenger assistance and smooth terminal flow.
- Maintained wheelchair equipment in clean, serviceable condition before and after use.
- Guided passengers through check-in, boarding, and arrival processes with clear, respectful communication.
- Followed safety procedures when moving passengers, preventing injuries and service delays.
- Supported special assistance requests by adapting service to passenger mobility needs.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Documented service activities and reported equipment issues to supervisors for resolution.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported passengers in wheelchairs to and from aircraft and inside terminals, and lifted passengers into and out of wheelchairs and passenger seats.
- Provided exceptional customer service, addressing patient concerns with compassion and professionalism.
Cleaner
NEWLINE LOGISTICS PTE. LTD.
12.2020 - 10.2021
- Cleaned warehouse floors, surfaces, and high-touch areas to maintain safe, organized workspaces.
- Disposed waste and recyclables according to site procedures and sanitation standards.
- Sanitized restrooms, break areas, and shared facilities to support hygiene compliance.
- Replenished cleaning supplies and monitored stock levels for daily operational needs.
- Followed safety protocols and used protective equipment during cleaning tasks.
- Inspected work areas and reported spills, hazards, and maintenance issues promptly.
- Assisted with deep-cleaning duties during peak periods and facility turnover.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Clerk
NATIONAL ENVIRONMENT AGENCY
07.2002 - 04.2013
- Processed correspondence, forms, and records with accuracy, supporting daily administrative operations.
- Maintained organized filing systems for easy retrieval of documents and reference materials.
- Entered data into databases and spreadsheets, ensuring information remained current and consistent.
- Routed inquiries to appropriate personnel, providing prompt support for internal and external requests.
- Verified document completeness before submission, reducing errors and processing delays.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced customer service with timely and accurate information when handling inquiries.
Data Entry Clerk
SINGAPORE LAND REGISTRY
04.1998 - 05.1998
- Assisted passengers with wheelchair transfers, ensuring safe and comfortable movement throughout facility.
- Coordinated with ground staff to support timely passenger assistance and smooth terminal flow.
- Maintained wheelchair equipment in clean, serviceable condition before and after use.
- Guided passengers through check-in, boarding, and arrival processes with clear, respectful communication.
- Followed safety procedures when moving passengers, preventing injuries and service delays.
- Supported special assistance requests by adapting service to passenger mobility needs.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Documented service activities and reported equipment issues to supervisors for resolution.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Provided exceptional customer service, addressing patient concerns with compassion and professionalism.
Education
Provide GEMS Service -
NTUC LEARNING HUB PTE LTD
O Level -
East View Secondary School
High School Diploma -
Kaplan Professional
Delivery Service Excellent -
NTUC LEARNING HUB PTE LTD
Skills
Essential Professional Competencies for Transport and Care
Core Workplace Skills
Teamwork: Cooperating with colleagues across all departments
Adaptability: Adjusting quickly when plans and rules changes
Time Management: Organizing your daily work to meet tight deadlines
Safety and Client Service Protocols
Safety & Compliance: Followed safety guidelines to prevent falls and injuries during transit
Followed strict safety rules, locked wheelchair brakes during transfers, and used safety belts to lower the risk of accidents Fall Prevention
Passenger Care & Communication: Talked with passengers to understand their comfort levels and needs during transit, offering polite and respectful support
Equipment Checks: Inspected wheelchairs daily for working brakes, proper tire pressure, and clean seating surfaces
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Indonesian
Intermediate (B1)
Timeline
Wheelchair Assistance
EDGE LOGISTICS PTE. LTD.
08.2022 - 02.2026
Cleaner
NEWLINE LOGISTICS PTE. LTD.
12.2020 - 10.2021
Clerk
NATIONAL ENVIRONMENT AGENCY
07.2002 - 04.2013
Data Entry Clerk
SINGAPORE LAND REGISTRY
04.1998 - 05.1998
Wheelchair Assistant
RAFFLES FACILITY MANAGEMENT PTE. LTD.
Cleaning Assistant
APTITUDE RESOURCE AND CLEANING SERVICES PTE. LTD.
Provide GEMS Service -
NTUC LEARNING HUB PTE LTD
O Level -
East View Secondary School
High School Diploma -
Kaplan Professional
Delivery Service Excellent -
NTUC LEARNING HUB PTE LTD